Pensions Administrator - Crawley, United Kingdom - Equiniti

Equiniti

Verified Company

Crawley, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Management Level

I

EQ is a leading international provider of shareholder, pension, remediation and credit technology. With over 5,000 employees, it supports 37 Million people in 120 countries.

EQ's purpose is to care for every customer and simplify every transaction, delivered with less of an impact on the environment.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base.

Role Summary

Working in a busy office environment you will be given the opportunities to learn new skills.

Our client base is varied and Includes Financial Services, Large Corporate and Third Sector Clients and through leveraging technology and innovation, Life and Pensions must deliver an excellent service across our diverse client base.

Business Function:

Equiniti helps some of the UK's best-known brands and public sector organisations manage complex and regulated administration covering pensions, payroll and payments.

Our activities are often mission-critical to our clients but not core to their organisations. By taking care of these services, we free them to focus on what matters most.

Our solutions are delivered at scale, supporting eight million pension scheme members and paying three million people over £21bn a year.

Paymaster works with some of the largest pension schemes in the UK, including the National Health Service scheme with more than 2.6 million members and the Armed Forces Veterans, which we have continuously served since 1836.

We provide technology enabled pension administration and flexible benefits designed to provide an interactive experience through the life employees and scheme members.

Our outsourced solutions help the life and pensions industry deliver high quality customer service and stay one-step ahead of evolving legislation and our expertise allows scheme trustees and sponsors to de-risk through data and calculation management.

Core duties and responsibilities:

Provide administration service to customers within the agreed Service Level Agreements and ensure excellent accuracy levels are maintained
Meeting customer requirements and deadlines
Adhere to the departments policies and procedures
Resolving customer enquiries (oral and written)
Drafting of nonstandard correspondence in response to customer enquiries
Collating and analysing data and produces routine reports
Ensure all work is conducted within the Regulatory requirements of the FCA and in line with the Treating Customers Fairly Principles and approach as outlined by the client.
Identifies and implements process improvements in order to improve throughput and customer service.
Provide on the job coaching and training to department colleagues.
Take responsibility for own development and work towards professional qualifications appropriate to the job, within the agreed timescale.
Work on own initiative and know when to escalate where necessary
Contribute to audits (internal and external) as requested.

Skills, Attributes and Behaviour:

Good communication skills
Strong desire to deliver exceptional customer service
Attention to detail and capable of following defined processes and procedures
The ability to develop positive and productive working relationships
Computer literate with a willingness to learn a variety of systems
Strong numeracy and literacy skills
Previous experience in a Life & Pensions environment

EQ Benefits

Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

28 days + 8 bank holidays. Option to buy more days through salary sacrifice.
A cash payment annually towards flexible benefits, e.g. dental insurance, gym membership, the above extra holiday etc.
4 x Life Assurance.
Company sick pay (2 months full pay, 2 months half, following probation).
Matched pension scheme (e.g. you pay in 6%, EQ pay in 6%), up to 10% each side (20% in total).
Discounts with major retailers (EQ Wins).
Maternity or adoption leave of 3 months full pay, with return to work bonus / 2 weeks paid paternity leave.