Customer Support Specialist - North Ferriby, United Kingdom - Orovia Ltd

Orovia Ltd
Orovia Ltd
Verified Company
North Ferriby, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
**We're on the lookout for a Customer Support Specialist to join our multi
- award-winning solutions and services for education**
Key Responsibilities

  • Drive continuous improvement of products, service, and support strategies.
  • Create and implement Customer Services Plans and support strategies for assigned projects.
  • Identify and advocate for serviceability and support requirements throughout the product life cycle.
  • Help to drive business teams to implement supportability improvements
  • Help to manage product issues and identify root cause to determine appropriate solutions.
  • To provide ongoing support, identifying supportability requirements.
  • Expected to work to the highest standards to ensure first class service is delivered, whilst ensuring Quality & Regulatory standards are adhered to.

Desired Skills

  • Good interpersonal skills
  • Excellent customer service skills
  • Excellent telephone manner
  • Excellent communication skills
  • Good IT skills and working knowledge of most Microsoft Office packages

Personal Qualities

  • An enthusiastic and friendly approach to work
  • Helpful and positive attitude in a busy environment
  • Able to project a respectable and professional image
  • Ability to maintain a calm approach and work effectively under pressure
  • Willing to learn and develop
  • Strong team player
  • Good positive, friendly attitude
  • Organised and focused approach
  • Pleasant and confident manner

Job Types:
Full-time, Permanent


Salary:
£20,000.00-£22,000.00 per year


Schedule:

  • Monday to Friday

Work Location:
In person


Reference ID:
Orovia
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