Desktop Support Specialist - London, United Kingdom - Axiom Software Solutions
Description
Job Description:
JOB DESCRIPTION:
You will be the face of technology support in this location, helping to support local users across a wide range of business functions.
Your Manager will be based in London and you will work alongside a wider EMEA and Global team, consisting of regional support teams, a global service desk and Remote Support team.
Roles & Responsibilities:
- Provide day to day desktop support to the business. Researching, diagnosing, trouble shooting and identifying solutions to resolve system issues on Laptop and Desktops on both OS & Hardware.
- Maintaining stock levels of equipment and inventories; seeking quotes from vendors and placing orders.
- Building and deploying end user hardware; from tablets and phones through to laptops and desktops.
- Working closely with wider team and HR to manage starters and leavers in local sites.
- Taking a proactive ownership of Tickets and Tasks assigned using ServiceNow.
- Asking customers targeted questions to quickly understand the root cause of the problem.
- Track computer system issues through to resolution, within agreed SLAs.
- Properly escalate unresolved issues in a timely manner to appropriate internal teams (e.g. security/network/systems teams)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships within the team and customers
Technical Skills:
- Good knowledge of Windows client OS' including, Windows 7,8 & 10.
- Knowledge of Windows Imaging/OS deployment using tools like WDS/MDT/SCCM/AutoPilot.
- Knowledge of Azure, especially intune and AAD.
- Experience of data centre management, including tape back up management.
- Handson experience on Hardware Troubleshooting skills and log the call with Vendor for hardware replacement.
- Knowledge on SCCM and Bitlocker.
- Good knowledge of Active Directory 2008/2012 (DHCP, DNS and OU/GPO).
- Good knowledge on Microsoft Office Products (Office365/Office 2013).
- Good knowledge of Network concepts (VLANs, VPN, LAN, WAN & Wi-Fi)
- Basic skills on Printer support.
- Conference Room Audio & Video support.
- Good interpersonal skills in Vendor management.
- Solid stakeholder management.
- Knowledge of ITIL framework and best practices.
Requirements:
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
- Proven experience with Windows/Mac OS environments.
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to diagnose and troubleshoot technical issues.
- Excellent problemsolving and communication skills.
- Ability to provide stepbystep technical help, both written and verbal to nontechnical staff
- Graduate in Information Technology, Computer Science or relevant field
- Additional certification in Microsoft or similar technologies is a plus
More jobs from Axiom Software Solutions
-
Service Desk Team Lead
London, United Kingdom - 3 weeks ago
-
Data Etl
Leeds, United Kingdom - 3 weeks ago
-
Av (Audio-visaul) Consultant
London, United Kingdom - 3 weeks ago
-
Solution Lead
London, United Kingdom - 1 week ago
-
Cisco Aci Admin
London, United Kingdom - 1 week ago
-
Technical Pm
London, United Kingdom - 4 weeks ago