Order Intake Associate - Lisburn - EOS IT Company

    EOS IT Company
    EOS IT Company Lisburn

    10 hours ago

    Description

    WHO WE ARE:
    EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

    We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency

    ABOUT THE ROLE:
    As an Order Intake Associate at EOS IT Solutions, you will play a crucial role in ensuring smooth order processing, data accuracy, and high-quality customer service. You will work both independently and collaboratively within a team to support our customers and internal departments, efficiently. For customers, you will serve as a point of contact, assisting with queries about pricing, orders and deliveries and provide support for external sales representatives.

    A good knowledge of customer service best practices with experience is preferable, alongside a willingness to learn. 

    KEY RESPONSIBILITIES:

    • Produce accurate quotations based on customer requirements.

    • Process sales orders and customer purchase orders.

    • Verify data accuracy in quotations, orders, and invoices.

    • Communicate with clients to obtain missing information or resolve inquiries.

    • Maintain and update sales and customer records.

    • Provide feedback from customers to internal teams to enhance services.

    • Respond to customer inquiries promptly and professionally.

    • Follow up with inactive customers to validate quotes and requirements.

    • Adhere to company policies and procedures.

    • Support and assist the Customer Account Team.


    ESSENTIAL CRITERIA:

    • Strong organizational skills with keen attention to detail.

    • Experience with Microsoft Office tools, particularly Excel.

    • Ability to work independently and as part of a team.

    • Competence in working with data and metrics.

    • Candidates with administrative experience in a similar role are encouraged to apply. A business-related degree is desirable but not essential.

    #LI-CT  #LI-Onsite #IND

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