Medical Secretary - Dover, United Kingdom - White Cliffs Medical Centre

White Cliffs Medical Centre

Verified Company

Dover, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job summary
An exciting opportunity has arisen to join a busy medical practice in Dover.

We are a small, tight-knit and supportive team that works closely with our Primary Cate Network to deliver high standards of care to our patient population of around 9,500.

You will be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.

Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).

Primary key responsibilities
The following are the core responsibilities of the Medical Secretary.

There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Typing letters, reports and associated documentation as required
Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
Managing all enquires in an effective manner
Maintaining an accurate referrals database
Processing calling letters as requested
Scanning of patient related documentation and attaching scanned documents to patient's healthcare records
Inputting data into the patient's healthcare records as necessary
Processing referrals using the electronic referral system (ERS)
Processing requests for information i.e., SAR, insurance/solicitor's letters and DVLA forms
Clinically coding data on EMIS
Answering incoming phone calls, transferring calls or dealing with the callers request appropriately
Managing all administrative queries as necessary
Carrying out system searches as requested
Maintaining a clean, tidy, effective working area at all times
Supporting all clinical staff with general administrative tasks as requested

Secondary responsibilities
In addition to the primary responsibilities, the Medical Secretary may be requested to:

Partake in audit as directed by the audit lead
Produce meeting agendas and record the minutes of meetings
Support reception staff, providing cover during staff absences
Complete opening and closing procedures in accordance with the duty rota

Person specification - Medical Secretary

Qualifications
Educated to GCSE level or equivalent

GCSE Mathematics and English (C or above)

NVQ Level 2 in Health and Social Care

Experience
Experience of working with the general public

Experience of administrative duties

Experience of working in a healthcare setting as a medical secretary

Skills
Excellent communication skills (written and oral)

Strong IT skills, including audio typing

Clear, polite telephone manner

Competent in the use of Office and Outlook

EMIS user skills

Effective time management (planning and organising)

Ability to work as a team member and autonomously

Good interpersonal skills

Problem solving and analytical skills

Ability to follow policy and procedure

Personal qualities
Polite and confident

Flexible and cooperative

Motivated

Forward thinker

High levels of integrity and loyalty

Sensitive and empathetic in distressing situations

Ability to work under pressure

Other requirements
Flexibility to work outside of core office hours

Disclosure Barring Service (DBS) check

Job Types:
Full-time, Permanent

Salary:
£11.00 per hour

Schedule:

Monday to Friday

COVID-19 considerations:
We follow NHSE guidelines for health care establishments, including wearing of masks by both staff & patients.

Work Location:
One location

Reference ID:
MS-MARCH-2023