Customer Service and Dispatch Executive - Peterborough, United Kingdom - 2Fawcett Recruitment
Description
Job Title:
Import/ Export Coordinator
Location:
Peterborough
Job Type:
Full-time, permeant
Key Responsibilities:
Manage customer orders, quotations, enquiries, and complaints efficiently and in accordance with company policies.
Checking and management of stock systems are maintained accurately.
Establish and maintain effective relationships with internal and external customers and suppliers
International Customs/ Export documentation
Liaise with internal departments to ensure accurate information and timely delivery of customer orders.
Update customers on the progress of their orders.
Assist with shipping enquiries and provide clear information regarding order fulfilment.
Maintain records of completed tasks and workload activities.
Support the sales with customer communication, appointments, and pre-sales tasks.
Ensure accurate data entry into the company's system and prepare regular reports.
Requirements:
Proficiency in Microsoft Office Suite (Word, Outlook, Excel) and computerized order processing systems.
Excellent written and verbal communication skills in English.
Strong keyboard skills and telephone etiquette.
Ability to evaluate information and make sound judgments.
Self-motivated with the ability to work under pressure and maintain high standards.
Flexible, resilient, and able to multitask effectively.
Strong interpersonal skills and ability to establish and maintain relationships with customers and suppliers.
If you are a motivated individual with a passion for delivering exceptional customer service and coordinating sales administration processes, we encourage you to apply.
Job Types:
Full-time, Permanent
Benefits:
- Company pension
- Free parking
- Onsite parking
Schedule:
- Monday to Friday
Work Location:
In person
Reference ID:
JT/PESC
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