Desktop Support Officer - Derby, United Kingdom - Retail Trust

Retail Trust

Verified Company

Derby, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you looking to work for an organisation with a real purpose - one where there is no limit to fresh ideas and discovering what's next?:

Join us at the Retail Trust
:

As the charity for everyone in retail, our cause is to create, hope and health and happiness for everyone in retail.

Yes, that's right, everyone. That's more than three million retail colleagues and their families. And you can help to achieve that mission.

We're on a journey of transformation, building on what our founders developed 190 years ago and are moving at astronomical pace.

We're looking for individuals who possess high energy and passion, and are all-in, collaborative and forward-thinking. The opportunity for personal and professional growth is momentous.

Position:

£14,400.00 per annum (FTE £24,000 per annum)

Part time, permanent - 21 hours per week

Office based - Derby, Leylands Estate.

We are looking for a proactive and self-motivated Desktop Support Officer to support the operation of the Trust, ensuring that all our colleagues have everything they need.

The Desktop Support Officer plays a vital role in ensuring new starters and employees have the necessary resources for effective and disruption-free work.

You'll assist with the configuration and optimisation of IT hardware, provide training, and develop user guides to empower end users.

You will work with our IT infrastructure partner to provide hands-on support with hardware-related issues.

As part of your role, you'll be responsible for ordering, coordinating safe delivery, and (remotely) setting up IT equipment for users, as well as carrying out IT inductions for new starters and reviewing workstation assessments.

Where appropriate, you'll be expected to offer in-person support for hardware issues at our six UK locations and therefore some adhoc travel will be required.

Requirements:

You'll be customer focused and able to communicate technical concepts to end users with limited technical knowledge. You'll have proven analytical and troubleshooting skills to identify causes and possible solutions. Educated to Diploma level or higher in the field of Computer Science is desirable. You'll be experienced and proficient in Microsoft software, video conferencing technologies and remote/virtual desktop.

Other information:

We look after you by providing you with:

A pension scheme of up to 9% employer contributions.
Marketleading wellbeing and perks package which includes:
Life assurance of four times your salary.
A health cash plan, allowing you to claim back on the cost of a number of services such as optical, dental, medical.
Access to a confidential free counselling and support phoneline.
The day off to celebrate your birthday.
Enhanced family friendly benefits including up to ten days compassionate leave per year, three months full maternity pay, and two weeks full paternity pay.

If you are interested in working for a dynamic organisation that transforms lives for good, we want to hear from you.