House Porter - London, United Kingdom - Raffles London at The OWO (Opening Summer 2023)

Raffles London at The OWO (Opening Summer 2023)

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

Come and join us in bringing the Raffles experience to London

The Raffles name is synonymous with luxury, glamour and extraordinary adventure.

Raffles London at The OWO on London's Whitehall, unites the allure and heritage of Raffles with one of the world's most historic addresses.

This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family.

Job Description

Specifically as the House Porter:

Ensuring service areas, guest corridors and back of house stairs are always kept clean and tidy
Performing routine, spring cleaning, delivering a service to consistently meets and exceed guest expectations
Ensuring all storage areas within department are maintained to a consistent high standard
Restocking the housekeeping pantries on the floor
All reasonable requests from Housekeepers, Room Attendants, and guests in a timely manner
Carrying out spring cleaning duties as directed by the Floor Housekeeper
Identifying and resolving issues to improve housekeeping standards
Anticipating guest needs to exceed expectations and effectively manage difficult service situations
Ensuring storage rooms are clean, free of rubbish and neatly presented and the stock lists are updated
Additional responsibilities in absence of line manager or senior employee
Following the lost property procedure
Flexible in working hours, inline with business requirements and evening shifts
Performing other duties as required or assigned including working in other departments, than usually assigned
Be part of the daily lineup departmental meeting
Adhering to the grooming standards, your uniform is well presented, clean, and ironed

Who are we looking for?

Recent experience within luxury wellness or a similar role
Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation
Able to work within a team
Multitasking
Flexibility of working under pressure
Ability to communicate in English

Additional Information

Why join our Raffles team?

You will be offered a competitive salary
28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years
Length of service awards for every year of service
We offer Life Assurance to all our colleagues
Enhanced sick pay
Enhanced maternity, paternity and adoption pay
Free dry cleaning for uniform and an allowance for personal items
Season ticket loans and cycle to work scheme
Colleague gifting to celebrate special occasions
Paid days off to move house or give back time to a charity of your choice
Internal learning and development programmes tailored to you
Funfilled events, whether that's a pub quiz, team run or festive party
Employee benefit card offering discounted rates of up to 30% at Accor worldwide
Worldwide development opportunities across Accor's extensive brand portfolio