Service Desk Coordinator - Witham, United Kingdom - Market 36 Recruitment Ltd

Market 36 Recruitment Ltd

Verified Company

Witham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Market 36 Recruitment are currently recruiting for a Service Desk Controller based in Witham, Essex on a permanent basis.

Roles & Responsibilities:

Providing product and technical information, together with advice tailored to customer requirements.
Identifying customer product requirements and where necessary liaise with suppliers our purchasing department.
Allocate all jobs to engineers via ERP effectively and efficiently.
Issuing completed Job Cards to customers and requesting order numbers before invoicing.
Supporting the sales team and customers by checking stock, raising quotations and processing sales orders from start to finish and maximise service level agreements.
Ordering products from suppliers and liaising with our purchasing department.
Proactive review of customer service disputes to identify root cause and corrective actions.
Managing the Work in Progress in line with the company policy.

Experience, Knowledge & Qualifications:

Good knowledge of UK geographics to effectively plan resource by area or region.
Skills to systematically establish facts and principles for problem solving to resolve customer enquiries.
Teamwork, ability to work confidently within a group and on own initiative.
Time management, ability to manage time effectively and prioritising tasks and working to deadlines.

Working hours are Monday - Friday 08:30 - 17:00

In return our client offers a salary between £27,100.

Job Types:
Full-time, Permanent

Pay:
£27,200.00 per year

Benefits: