Contract Support/helpdesk - Inverness, United Kingdom - CBRE

CBRE
CBRE
Verified Company
Inverness, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Contract Support
Inverness Airport


Role Purpose:

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team.


The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit.

Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints.


Primary Objectives and Tasks:

  • Determine the nature, priority of faults based on information provided by the client
  • Processing Invoice pool, debt and raising Purchase orders reactively and annually
  • Liaise with suppliers for quotes and invoice queries
  • Contactable (Out of Hours) on a rotational bases for site support and covering shifts.
  • Managing receipting
  • My supplier portal ensure all suppliers are compliant on the system
  • Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders
  • Managing the supply chain and drive them to attend within required SLA's
  • Driving the engineering team to attend to all callouts within required SLA's
  • To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this
  • Raise and assign work orders to relevant resources
  • Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations
  • Promote and maintain CBRE culture throughout teams
  • Monitoring calls received from the customer through to call completion and updating records
  • Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's.
  • Ensure QHSE documentation is maintained and readily available using company systems
  • Manage system as a key user on site including PPM records, reactive and reporting
  • Promote and maintain company culture throughout the team
  • Maintain people records such as new starters, leavers, general staff changes, contact details
  • Effective communication with all levels of internal teams and external customers
  • Familiar with daily operations and the specific scope of the contract
Undertake any other duties as requested by the Contract Manager


Job Types:
Temporary contract, Full-time

Contract length: 12 months


Salary:
£26,000.00 per year


Benefits:


  • Company events
  • Company pension
  • Free parking
  • Gym membership
  • Onsite parking

Schedule:

  • Monday to Friday

Work Location:
In person
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