Boatcare Service Coordinator - Conwy, United Kingdom - boatfolk

boatfolk
boatfolk
Verified Company
Conwy, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

JOB ADVERT

Job Title:
Boatcare Service Coordinator

Line Manager Title:
Marina Manager / Boatcare Manager

Location:
Conwy Marina, Ellis Way, Conwy, LL32 8GU

Salary:

Salary competitive, with benefits package

About Us:


Here at boatfolk we share a passion for boating and our mission is to get more people out on the water having fun afloat.

As part of the UK leisure industry, we operate 11 marinas at beautiful locations in England, Scotland, Wales, and Northern Ireland.

But we're about so much more than just marinas, whether it's our on-site yacht brokers, boatyard and boat repairs services or hospitality offerings, everything we do is about delivering the best possible experience for our boatfolk community.


To deliver that mission, we are looking for enthusiastic people who are passionate about the water, who love what they do and who will actively engage with our company values to drive constant improvement in the experience received by our customers and create inclusive places and communities where people can give boating a go.


With Snowdonia National Park as a backdrop, Conwy Marina is the ideal base from which to explore the picturesque cruising grounds of the North Wales coast.

A busy 512-berth marina, with lift out ashore up to 30T, engine servicing and boat repair, rigging, chandlery, boat training and brokerage, the customer has all the on-site services needed.

A position has arisen for a motivated individual to join our friendly and dynamic team as a 'Boatcare' Service Coordinator - undertaking the day-to-day administrative function of the Boatyard and its associated 'Boatcare' repairs team.

We look forward to meeting you.


About the role:


As a 'Boatcare' Service Coordinator, you will be responsible for the day-to-day administrative function of the Boatyard and its associated 'Boatcare' repairs team.

This includes the lifting and launching of vessels; management of hard standing; vessel repairs and maintenance together with the administrative oversight of the yard team (approximately 7 people).

The role involves managing the service ledger including the credit control function and has a high degree of customer and supplier interface.

Combined with this, you will fulfil a service role assisting customers with their bookings including diary management.


This role is an important part of the wider Conwy Marina' customer offering, and a high degree of communication is required with the Marina Office and boat sales department ('Boatpoint').


Key responsibilities:


  • To facilitate good team morale with a positive attitude, 'can do' and flexible approach.
  • To ensure customers receive a warm welcome in the boatcare reception, linked to excellent customer care and service.
  • The timely and accurate billing and accounting of all 'Boatcare' and boatyard activities.
  • Liaising with the Boatcare Manager, management of diary bookings for vessel movements in and out of the water including the planning and coordination of hard standing (storage ashore) and the completion of Boatcare works.
  • Liaison with team members as required over bookings and communications between operational staff and boat owners.
  • Providing the reporting function to the head office Finance team department and fulfilling roles including monthend reporting and other associated service ledger procedures as required.
  • Supporting the 'Boatcare' Manager with customer communications, job quotations and other related tasks as required.
  • To actively manage the Service Ledger aged debt and to follow company procedure on credit control.
  • The security of our stock control including accountability and allocation of parts to specific jobs.
  • To assist with updating social media and website content in connection with the business.
  • To support other departments, in particular 'Boatpoint' (Boat Sales) and our marine engineering team.
  • You may be asked to assist in the Boatyard and to undertake any other tasks as directed for the benefit of the business.

About you:


  • Health and safety awareness and the ability to follow the company Health and Safety Policy.
  • A friendly and supportive team player with a positive mindset, 'can do' and flexible approach.
  • Competent people skills with the ability to be polite, engaged and professional at all times.
  • Competent listening, verbal and written skills.
  • Accurate administration with attention to detail when entering data and processing payments.
  • Good decision making and problemsolving ability, sometimes under pressure, with ability to proactively plan and prioritise workload.
  • You must be confident using computers and with training, able to use our business software packages, used daily for administration and customer communication.
  • Experience and time spent on the water in and around different boats desirable.
  • Knowledge of marina and boatyard operations desirable.
  • Ability to swim essential.
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