Customer Service Officer - Llandudno Junction, United Kingdom - Student Loans Company (SLC)

Student Loans Company (SLC)

Verified Company

Llandudno Junction, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**Is it time you unlocked your potential?**

**Role Title: Student Finance Officer**
**Start Date: 06/03/2023**
**Pension: 26.6%**
**Salary: £20,790**

Student Loans Company is a non-profit making Government-owned organisation established to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.

**SLC offer a Blend working model which will typically be 2 days in the office and 3 days from home.**

**What you bring**:
**Experience in working in a customer-focussed role, preferably within a high-volume contact centre or processing environment.**
A minimum of grade C GCSE English and Maths (or Standard grade) or equivalent level qualification.
A passion for customer service with the ability to understand customers' needs and a desire to deliver high standards.
**The ability to use your own initiative whilst working within defined guidelines and adapt to changing working environments, in a positive manner.**
**A commitment to continue your own learning and development whilst maintaining the key knowledge and skills required for your role**

**You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes**:

- 28 days annual leave plus 8 public holidays
- Option to buy/sell up to 10 days annual leave
- Flexi-time and flexible working options available
- Option to join the Civil Service pension scheme
- Life insurance cover for 4 x annual salary
- Enhanced company sick pay and family leave including maternity, paternity and adoption
- Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme

**A yw'n bryd i chi ddatgloi eich potensial?**

Mae'r Cwmni Benthyciadau Myfyrwyr yn sefydliad dielw dan berchnogaeth y Llywodraeth a sefydlwyd i ddarparu grantiau i fyfyrwyr mewn prifysgolion a cholegau yn y Deyrnas Unedig. Ers 1989, rydym wedi galluogi ein cwsmeriaid i fuddsoddi yn eu dyfodol drwy ddarparu gwasanaethau asesu, talu ac ad-dalu diogel, cywir ac effeithlon.

Mae ein Swyddfeydd Cyllid Myfyrwyr yn gyfrifol am gynorthwyo ein cwsmeriaid ar eu taith cyllid myfyrwyr trwy gynorthwyo cwsmeriaid, datrys eu ceisiadau a rheoli eu ceisiadau wrth ddysgu sgiliau newydd wrth i'ch gyrfa symud ymlaen o fewn SLC. Bydd hyn yn cynnwys asesu a phrosesu ceisiadau cyllid myfyrwyr i sefydlu cymhwysedd a hawl ein cwsmeriaid i gymorth ariannol ar draws ystod eang o gynhyrchion SLC tra'n darparu gwasanaeth cwsmeriaid rhagorol trwy ateb ymholiadau cwsmeriaid trwy ein gwahanol sianeli gan gynnwys galwadau i mewn ac allan, e-bost, gwe-sgwrs a llythyr.

**Yr hyn sydd gennych chi**:
**Profiad o weithio mewn rôl sy'n canolbwyntio ar y cwsmer, yn ddelfrydol mewn canolfan gyswllt neu amgylchedd prosesu cyfaint uchel.**
O leiaf gradd C TGAU Saesneg a Mathemateg (neu radd Safonol) neu gymhwyster lefel gyfatebol.
**Sgiliau TG rhagorol, gyda phrofiad sylweddol o weithio gydag MS Office, e-bost a llwyfannau meddalwedd lluosog.**
Angerdd am wasanaeth cwsmeriaid gyda'r gallu i ddeall anghenion cwsmeriaid ac awydd i gyflawni safonau uchel.
**Y gallu i ddefnyddio eich menter eich hun wrth weithio o fewn canllawiau diffiniedig ac addasu i amgylcheddau gwaith sy'n newid, mewn modd cadarnhaol.**
Y gallu i gyfathrebu'n glir ac yn effeithiol trwy amrywiaeth o sianeli gan gynnwys ffôn, e-bost, a llythyr.
**Ymrwymiad i barhau â'ch dysgu a'ch datblygiad eich hun tra'n cynnal y wybodaeth a'r sgiliau allweddol sydd eu hangen ar gyfer eich rôl**

**Gallwch ddisgwyl mwy mewn gyrfa gyda SLC. Rydym yn cefnogi cydweithwyr i ddatgloi eu potensial trwy ein rhaglen datblygu Llwybrau Gyrfa ac yn cynnig pecyn buddion a gwobrau rhagorol sy'n cynnwys**:

- 28 diwrnod o wyliau blynyddol ynghyd ag 8 gwyliau cyhoeddus
- Opsiwn i brynu/gwerthu hyd at 10 diwrnod o wyliau blynyddol
- Opsiynau oriau hyblyg a gweithio hyblyg ar gael
- Opsiwn i ymuno â chynllun pensiwn y Gwasanaeth Sifil
- Sicrwydd yswiriant bywyd 4 x cyflog blynyddol
- Tâl salwch uwch cwmni ac absenoldeb teuluol gan gynnwys mamolaeth, tadolaeth a mabwysiadu
- Opsiynau buddion ffordd o fyw cyfrannol gan gynnwys gostyngiadau mewn cannoedd o adwerthwyr, cynllun beicio i'r gwaith, mynediad i Glwb Chwaraeon a Hamdden y Gwasanaeth Sifil ar gyfer aelodaeth campfa am bris gostyngol, a chynllun yswiriant deintyddol dewisol

**Job Types**: Full-time, Permanent

**Salary**: £20,790.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Flexitime
- Gym membership
- Life insurance
- Private dental insurance
- Referral programme
- Wellness programme
- Work from home

Schedule:

- Day shift
- Flexitime
- Monday to