Emergency Department Receptionist/clerical Officer - Bristol, United Kingdom - University Hospitals Bristol and Weston NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

The CED department is a wide and varied team. We are supportive and respectful of each other and work well together. CED is forward thinking and works collaboratively coming up with new innovative ways to improve and progress the department.

The post holder will work within the United Bristol Healthcare & Weston Trust and be responsible for providing a welcoming and efficient service as the patient's first point of contact when attending the Emergency Department, greeting and signposting patients and relatives in a calm and welcoming manner.

This will include processing patients using the Care flow EPR system and liaising with clinicians and colleagues to facilitate a smooth and timely flow of patients through the department.

The post holder will be required to work shifts including days, evenings, nights and weekends and to participate in a 24/7 roster

To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner.
To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties.
Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate.
To carry out associated clerical duties, for example maintaining accurate filling systems, receiving post, diary management and scanning patient notes.
To keep waiting areas tidy and patient information materials up to date.
To undertake the role's duties in the case of a major incident in the department (EG the ED Major Incident Process)
Attend the appropriated meetings as required by the role's line manager.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.