Senior Helpdesk Coordinator - Glasgow, United Kingdom - Atalian Servest

Atalian Servest

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Reference:
/KC/23-03/820/27

Job Title:
Senior Helpdesk Coordinator

Location:
Glasgow - _Applicants must have the right to work in the UK_**
Salary: Competitive

Contract:
Permanent

Hours per week:
Monday to Friday hours per week

Business Overview

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

Job Overview

We are currently recruiting for a Senior Helpdesk Coordinator to join our passionate and driven team based at our client's site in Glasgow.

Benefits

Wide range of retail discounts
Discounted gym membership
Join our Cycle to Work scheme
Access to "CHROMA", our internal colleagueled diversity and inclusion community join a committee or take part in our events
Access to internal Mental Health First Aiders
Immediate access to "Opportunity" our internal Learning and Development platform
Required professional membership fees paid for
Win monthly Atalian Servest Superstar Awards

Key Responsibilities:

Stepping up to support all Helpdesk functions when the Manager is on leave.
No direct line management, but people support and guidance responsibility.
Planning jobs for engineers and subcontractors.
Working in conjunction with Managers and Coordinators to ensure seamless management of the contract.
Helpdesk cover to meet clients' needs.
Inbound and outbound call handling.
Providing Administrative support to the Helpdesk Team.
Raising quotes and Purchase orders.
Chasing jobs for completion.
Assuring all jobs are at the correct status.

About You:

Strong Customer service skills.
Proven administration experience.
Experience working with the CAFM system is advantageous.
Knowledge of Microsoft Office packages.
Exceptional telephone manner.
Work well as part of team and on your own.

How to apply
If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)

Diversity & Inclusion
We are an equal-opportunity employer and are proud of the diversity represented across our business.

In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the Disability Confident Level 2 Standard as well as being signatories of the Race at Work Charter and Mental Health at Work Commitment.