Customer Experience Team Leader - Milton Keynes, United Kingdom - wild recruitment

wild recruitment

Verified Company

Milton Keynes, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who wouldn't want to work for a good company, offering hybrid working, good working environment, and great benefits and on top of that work for a well-known market leader???

Wild are on the lookout for a Customer Experience Team Leader, this role with be split in to two main areas - operational and people.

Key Responsibilities:

Managing escalations
Recruit and onboard new employees
Monitor and manage team activity
Lead and support a team
Contribute to new business ideas to improve the customer service experience
Work closely with the Team Manager to help implement the teams vision

Experience:

Managerial experience within an office environment
You will need to be proactive and driven to want the best out of a team
You will be motivated and a selfstarter who likes to be hands on and get involved with all aspects of the department
Experience coaching and developing a team
Previously managed complaints