Customer Co-ordinator - Tunbridge Wells, United Kingdom - Office Angels

Office Angels

Verified Company

Tunbridge Wells, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Scheduler / Engineer Co-ordinator / Operations / Repairs Co-ordinator

Central Tunbridge Wells

£circa 28,000 per annum DOE

22 days annual leave per year + Bank Holidays, pension, career progression, parking included

Culture:
Busy professional company with great 'team spirit'.

Working hours: 40 hours per week (Monday - Friday 8.30am-5.30pm although there is flexibility in this ie starting later and finish earlier etc)

Do you have experience of working within a fast paced reactive service environment? If you have worked within scheduling, repairs, co-ordination, help desk, operations and are used to managing engineers repairs or managing clients / customer requests thisrole could be the new career you are looking for...

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Company:_

This company work with some of the most prestigious and important buildings and establishments in the country to include Airports, famous Department Stores, 5-star Hotels, Casinos and Restaurant Chains, Universities, Housing Associations and government contracts.

Service delivery is at the heart of everything they do and the feedback from customers is excellent A busy, friendly and dynamic supportive team who are expanding having relocated to Tunbridge Wells.

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You:_

You will play a vital role within an expanding business, managing key client accounts through building a strong relationship with the client, delivering excellent customer service, meeting their strict SLA's and exceeding their expectations whilst growingaccount revenue for the business through quotation generation.

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Role:_

It is a varied role, so a flexible and adaptable approach is required, as well as a passion for customer service delivery.

You will have the opportunity to use your experience in the following:

Managing key Client accounts from job notification, booking in appointments with residents, booking in larger works where materials, equipment and access is required, whilst ensuring KPI's and SLA's are met
Monitoring completion of visits to ensure contracted schedules and repairs are adhered to
Generating quotes and chasing approval of quotes
Booking in larger works through organising technicians days, ordering materials and equipment's for the jobs / repairs
Updating clients on the status of jobs
Building and developing positive relationships with clients

You will have the ability to work well within a fast paced environment quickly adapting, constantly reviewing and re-prioritising as workload pressures shift.

This role is being managed by Debbie Foster; Tunbridge Wells - Office Angels.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

Office Angels UK is an Equal Opportunities Employer.