Night Receptionist - Liverpool, United Kingdom - Quest Liverpool City Centre

Quest Liverpool City Centre

Verified Company

Liverpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_Quest Apartments Hotels _has over 170 properties in Australia, New Zealand, Fiji and the United Kingdom. You'll find a Quest Apartment Hotel in regions and cities, close to head offices, business centres and major tourist destinations.

The position presents a great opportunity to work in a well-established, dynamic, and friendly growing team environment, under the banner of the highly successful and established Quest Group brand.

As a Night Receptionist, you will be required to:

Offer a warm welcome and departure experience to our guests in accordance with the Company's standards, while providing reliable information and support services throughout their experience with us
Follow required procedures to process the night audit of the Front Office systems
Ensure the safety and security of the property during your shift
Take ownership in managing guest expectations by constantly seeking opportunities to personalise with the guests' needs, travel purposes, plans, etc.
Take initiative in accommodating the customers' needs in a resourceful manner (internal and external clients)
Be proactive in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice
Ensure that all set shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/ shifts

Ideally you must have:

Have oral and written fluency in English
Flexible availability to work 5 out of 7 overnight shifts per week
Previous experience in the customer service sector
Proficient level of IT systems
Have the ability to stand for long hours
Be motivated and a selfstarter
Have a positive attitude
Commit to our values and beliefs

In return, we will provide you with:

Great benefits, including 28 days annual leave (including the 8 English bank holidays), discounted hotel rates across Europe and a Perkbox membership
Valuable training and development opportunities

About Us
The Ascott Limited is a Singapore company that has grown to be one of the leading international lodging owner-operators.

Ascott's portfolio spans more than 190 cities across over 30 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA.

Ascott has more than 70,000 operating units and about 51,000 units under development, making a total of more than 121,000 units in over 770 properties.

If you are passionate about a career in hospitality that offers alternative lodging facilities to the conventional hotel concept, we look forward to hearing from you.

INDFOH