Technical Support - London, United Kingdom - XAL Ltd

Description

JOB DECRIPTION
Technical Support


ROLE:
XAL Ltd is the UK branch of a lighting manufacturer based in Graz, Austria. XAL
GmbH is now over 30years old and still growing.

The group includes other lighting manufacturers such as Wever and Ducre based in Belgium and Wastberg which is located in Sweden.

We have offices and sites worldwide and the UK office is situated in central London in the trendy area of Shoreditch.

This role will consist of creating quotations, lighting calculations, CAD layouts, technical & operations support.

Working to tight deadlines and under pressure occurs at times therefore a calm and level-headed character would work well in this post.

XAL Ltd is made up of a small, friendly, diverse group of 18 that use the office for hot desking throughout the week Monday to Friday.

Other sales related administrative duties will be required, and full training will be given in all areas.

You will report directly to:
Technical Support Manager
Hours: 9.00 till 17.00 Monday to Thursday
9.00 till 15.30 Friday wherever possible
Hybrid working available after training.

Lunch Break: 30 minutes

Holidays: 25 days plus Bank Holidays
Shut down over Christmas, average of 2 weeks

3 days taken from holiday quota

Benefits:
Competitive salary, quarterly bonus, pension, Full

Private Health Care after 12 months service


MAIN DUTIES:

Your main duties will be to create quotations, lighting calculations, CAD layouts, & provide technical assistance for the Sales team, operations & customers.

• Technical project support, from the quotation Tender stage to handover.
• Planning and calculation of lighting concepts using Dialux & Relux in coordination with the project and Salesperson.
• Coordinate all technical requirements that are associated with the project and their participants.
• Creation of plans in AutoCAD, reviewing tenders, creating bills of materials.
• Liaising directly with the XAL Customized Solutions Team & UK Sales Team for nonstandard XAL product development.
• Liaise with the Technical Team at HQ to gather information required by the

Sales Team, Operations Team and customers.

• Provide the Operations Team with technical support and assistance when required.
• Create custom items and custom cut items in AX for the Operations team.
• Follow all health and safety rules and guidance and raise concerns to the HSE officer.
• You will handle customer queries and support your salespersons with prompt efficient customer service techniques.
• You will need to help organise your salesperson and at times remind them of particular deadlines or enquires that require their attention.

Quotes

• You will generate quotations for the Sales team when required. These will not be sent until checked by the salesperson, it is their responsibility to ensure the quotation is correct.
• You will generate a good product knowledge that will assist you with basic enquiries and generating quotes. Full training will be given in this area. You may also be asked to prepare a quote for other members of the sales team on occasions. All quotes no matter of size must be sent back to the salesperson to check and authorise before issuing to the customer.

Your Skills

• Project management skills desirable.
• Good computer skills (MS Office, AutoCAD, RELUX, DIALUX an advantage)
• Enthusiasm for lighting technology, architecture and design
• Problemsolving skills and enjoyment of dealing with customers
• Committed, creative and a team player

PERSON SPECIFICATION

Job Title:
Technical Support


CRITERIA E D

EDUCATION
A-Level or equivalent in Engineering Technology or similar (CAD) E

ILP (Institute of Lighting Professional) Certificate D
KNOWLEDGE, SKILLS & EXPERIENCE

Minimum 3 years' experience of working on CAD related technology. E

Must have good clear spoken English E

Good computer skills (MS Office, AutoCAD, RELUX, DIALUX. E

Knowledge of operating an ERP system or equivalent. Eg Microsoft AX D
Dynamics

Must have a good Level of communication both written & Oral and be E able to listen clearly to customer's needs and instructions.

Must have good organisational skills and be experienced in good E practices associated with Time Management, Attention to detail and
Accuracy.
D
Project management skills and experience.
E
Enthusiasm for lighting technology, architecture and design
E
Problem-solving skills and enjoyment of dealing with customers
E
Committed, creative and a team player


OTHER
Able to work to time sensitive deadlines on a one regular basis E

Ability to stay calm under stressful situations should they arise. E

Key:
E - Essential D - Desirable


Job Types:
Full-time, Permanent


Benefits:

• Casual dress
• Company events
• Company pension
• Private dental insurance
• Private medical insurance
• Sick pay
• Wellness programme
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Quarterly bonus

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work