Reception Team Leader - Newcastle upon Tyne, United Kingdom - Fun Shack

Fun Shack
Fun Shack
Verified Company
Newcastle upon Tyne, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

About Fun Shack:


Fun Shack is one of the North East's premier indoor play centre providers, offering families an exciting and unforgettable play experience with some of the largest indoor adventure parks in Europe.

Here at Fun Shack we aim to give our customers the best possible experience, through unparalleled facilities and amazing customer service.


We are looking to recruit a Reception Team Leader to join our team for our new Fun Shack Newcastle Site (Benfield Road).


The role will be for 16-40 hours (per week, with shifts on Weekdays, Weekends and School Holidays (hours will vary between 9:30am-6:30pm).


The reception is the hub of our business and we need friendly and confident individuals capable of running the day-to-day business and dealing with the general public.

Reception is the first point of contact for our customers, so it is vital we deliver a friendly efficient customer service and create a warm welcoming atmosphere to all our customers.

Our reception team leader will be responsible for the running of reception and managing reception staff.


We will require any receptionists to be eventually cross trained on other departments such as café.

Tasks:


Your responsibilities will include:

  • Running the reception
  • Supervising reception staff
  • Training new memebrs of reception staff
  • Supervising the building in the managers absence
  • Cashing up and banking
  • Greeting and welcoming all customers
  • Making sure our customers are happy with our services and answering any queries customers may have
  • Using our tills and PDQ machines to take admission payments
  • Checking in customers who have booked online, as well as moving amending bookings when required.
  • Controlling our session/ wristband system
  • Monitor customers entry and exit into the centre via our electronic gate system (ensuring no children are left on the premises unattended)
  • Making Announcements on our tannoy system
  • Making bookings (and taking payment) for Birthday Parties
  • Answering / transferring calls to appropriate people around the business
  • Ensuring the reception area is kept clean and tidy
  • Help clean other areas of the centre, including conducting toilets checks throughout the day.

Skills Needed:


  • Ability to work in a fast paced environment
  • Good Communication and interpersonal skills at all levels
  • Able to provide exceptional customer service
  • Cash handling and basic I.T / till knowledge
  • Professionalism and resilience
  • Cleaning and administration knowledge
  • Time Management
  • Problem solving

Experience:

Work experience in reception or administration where customer service skills have been gained would be advantageous.

Any experience in dealing with customers face to face or working in a fast paced environment would also be useful.


Job Types:
Full-time, Part-time


Salary:
From £10.50 per hour


Schedule:

  • Holidays
  • Monday to Friday
  • Weekend availability

Application question(s):

  • Are you available to work on Weekends and during School Holidays?

Experience:


  • Customer service: 2 years (required)
More jobs from Fun Shack
See all jobs of Fun Shack