Call Handler - London, United Kingdom - Waltham Forest GP Federated Network

Waltham Forest GP Federated Network

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Purpose:

The post holder will be expected to assist in the smooth running of multiple services, whilst working closely with the service clinicians and other administrative team members.

To provide support and a comprehensive administration service for all service clinicians, including the use of the department's computerised clinical systems.
To act as first point of contact for patients, their relatives and service clinicians.
To ensure the smooth running of varying services across the organisation.

Core Duties:

To provide administrative support to Clinical Teams and Operational Service Managers for services across the organsiation.
Answering incoming calls from patients and book them into available appointments, deal with referral inquiries, register patients and sign post
Inputting data onto computer systems.
To communicate and liaise with medical and nursing staff as necessary.
Photocopying and collating documents as required.
Ensure compliance with local policies and maintain accurate records.
Deal with correspondence on behalf of the team.
Maintain and progress filing systems, ensuring notes are transferred/returned to appropriate clinic sites in readiness for clinics.
To have a working knowledge of the Data Protection Act and its requirements, in respect to confidentiality for both patients and staff and ensuring any computerised information system is maintained as requested.
Deal with issues that arise appropriately, including enquiries or complaints from members of the public and patients. Where appropriate refer to another officer of the service, ensuring that no issue is inappropriately delayed in being actioned.
Ensure good working relationships with all staff within the service line, the organisation and all outside agencies.
Undertake additional duties where appropriate as requested by the Service Manager.
To plan and coordinate your workload to ensure all deadlines are met and objectives achieved
To maintain good standards of professionalism.
To undertake ongoing personal development through participation in appraisal and supervision.
To attend and participate in relevant training identified through supervision and appraisal.
This job description will be reviewed with the Service Manager and Head of Operations as and when necessary, in conjunction with the post holder.

This job description gives a general outline of the post and it is not intended to be inflexible or a final list of duties.

It may therefore be amended from time to time in consultation with the postholder.

Education/Qualifications

Good general standard of education to GCSE level or equivalent
Evidence of continuing professional development
Good IT Skills

Knowledge & Experience

Experience of working in an administrative role within healthcare setting
Experience of working with Primary Care IT systems (EMIS Web Knowledge
Essential)
Experience of working across organisational boundaries in a healthcare setting

Skills

Excellent interpersonal and communication skills across all levels both inside and outside the organization.
Excellent telephone manner
Aptitude and confidence for working with a rapidly changing environment.
Ability to manage own workload, deliver to targets and deadlines
Accuracy and attention to detail
Able to work in a team and on own initiative.

Compassionate

Exceptional interpersonal skills with the ability to communicate effectively with patients, carers and relatives remaining sensitive and empathetic.
Listens to others' views respecting and valuing individual patient needs.
Excellent organisational skills, ability to manage own time and plan timed activities for staff.
Able to take instruction and direction and work effectively as part of a team.
Ability to record and retrieve information on charts/paper and electronic patient records