Credit Controller - Glasgow, United Kingdom - CBRE

CBRE
CBRE
Verified Company
Glasgow, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Posted- 06-Jun-2023- Service line- Advisory Segment- Role type- Full-time- Areas of Interest- Accounting/Finance- Location(s)- Glasgow - Scotland - United Kingdom of Great Britain and Northern Ireland, Port Glasgow - Scotland - United Kingdom of Great Britain and Northern Ireland
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Job Title:
_Credit Controller


Location:
Glasgow

The Team PMA (Property Management Accounts) is the growing property & fund accounting team, based in Glasgow.

PMA support the Surveying Teams & Facilities Managers in the UK by administering approximately £3 Billion p/a of rents and service charge.


_Role Purpose _


To effectively manage a varied portfolio of clients, ensuring that all KPI's and SLA's are achieved or exceeded as well as maintaining excellent client/tenant service levels.


_Key Responsibilities _

  • Effectively manage workload across portfolio
  • Adhere to all credit control processes and develop where necessary
  • Collection of all outstanding charges within lease terms and internal/external SLA's
  • Reduce aged debt through proactive collection techniques
  • Minimise risk across portfolio through regular review and arrears management
  • Promote and develop relationships with key contacts throughout the business
  • Hold regular meetings/con calls with property managers/Surveyors to review client portfolios
  • Manage queries to resolution through investigation, reconciliation, and escalation
  • Recommend appropriate action bailiff/legal/forfeiture and manage case to conclusion
  • Ensure all systems information is up to date and accurate and clearly demonstrates actions taken
  • Attend client meetings to discuss portfolio
  • Creation of required client reports
  • Manage payment plans/Hardship accounts
  • Recommend bad debt write offs and create bad debt provisions
  • Maintain mailboxes and ensure all documentation is filed correctly
  • Assist in raising profile of credit control team with all departments
  • Assist cashiering team with allocation of monies and maintenance of accounts
  • Work collaboratively with other departments to ensure excellent service
  • Ensure adherence to all RICS, ISO and ISAE3402 guidelines
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