Digital Content Executive - London, United Kingdom - Motability Operations Ltd

Motability Operations Ltd

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Role:

Website Maintenance & BAU

Assist with the daytoday running of and with a view to maintaining high levels of customer satisfaction for end users.
Using the content management platform to upload and update web content, ensuring that user journeys are optimised.
Provide support with all website BAU activity.
Work with the Digital Content Editor to ensure web content is consistent and onbrand.

Project Support

Assist the Digital Content Editor and other Digital team members with the delivery of new functionalities, improvements to the site and enhancements to key user journeys.
Be part of the team that will be responsible for managing the convergence during the phasing out of the legacy system and releasing new technologies.

SEO

Support with implementation of our
SEO strategy.

About You:

You are customer-centric and naturally inclined to put customers at the centre of development to meet their needs, solve their problems and always look to improve the customer experience.

You enjoy working with multiple business stakeholders, developing, and maintaining strong relationships to ensure that you fully understand key departmental objectives, as well as the overarching business strategy.

You will need to be a strong communicator who can build and manage relationships with stakeholders across the business

You are passionate about digital. You should enjoy working with technology, data, systems and finding efficient ways to solve problems.

A willingness to learn new processes, embrace new methods and support new people will ensure your success in this role.

Minimum criteria:

Previous experience working with a CMS system, preferably Sitecore.
Experience working with editing images in Photoshop
Familiar working with collaborative tools
Knowledge or understanding of HTML
Understanding of
SEO
Excellent grasp of English for copy editing and proofreading
Passionate about digital technology with a desire to learn new technologies
Well organised and able to complete ad hoc tasks in a busy environment
Strong interpersonal skills
Teamwork spirit with ability to work independently

About The Company:

Motability Operations is a unique organisation, virtually one of a kind.

We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 630,000 customers and their families across the UK.

Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included.

We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers.

We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do, and our people demonstrate these values:

Empowerment
Empathy
Inclusion
Forward thinking
Excellence

As a Motability Operations team member, the benefits you can expect are:

Competitive salary and discretionary annual bonus
15% noncontributory pension (9% noncontributory during probation period)
Private healthcare
28 days holiday in addition to bank holidays
Life assurance
Voluntary benefits such as dental insurance and gym membership
Cycle to work scheme
A flexible working arrangement between home and the office

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply.

We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access.

With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.