Care Planner - Liverpool, United Kingdom - Sodexo

Sodexo

Verified Company

Liverpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Job Introduction

Job title:
Care Planner

Salary:
£24.000

Location:
Liverpool

Hours:
Full time, Mon - Fri 9-5 (plus paid on call expectations)

Life at Prestige:

People are at the very heart of Prestige, and we want to make life better for them.

As a Care Planner you'll grow and develop in an exciting business that puts people at the centre of everything we do.

Prestige Nursing & Care, part of the Sodexo Group, has provided home care for over 75 years and we have 35 local offices in England and Scotland.

Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Your role at Prestige:

We are looking for a dynamic Care Planner with solid planning and rostering experience that is matched to a flexible, enthusiastic and can-do attitude to join our Liverpool team.

You will be assisting and supporting your Branch Manager in ensuring that key business and compliance targets are met.

The role of Care Planner is always to promote Prestige Nursing & Care as well as ensuring that the utilisation of nursing and care resources is both maximised and aligned with client requirements within defined quality, compliance and safety standards.

The success of this role will be measured by:

Effective shift rostering including forward planning resulting in all clients having suitably allocated frontline colleagues
Identifying business growth opportunities
Forming strong relationships with the Frontline Colleagues
Business KPI's met

Main Responsibilities

Responsibilities:

Ensuring that all client visits are covered on a daily basis.
Organise Quality Visits for the Field Care Supervisors & Field Care Managers.
Liaise with Branch Nurses to support the assessments, training, and competencies of Complex Packages
Provide excellent customer service levels to internal and external users of the business.
Ability to liaise with a variety of healthcare professionals, social workers, and case managers.
Ensure compliance with all office systems and procedures.
Take ownership of area and work in collaboration with the other care planners to ensure care is covered.
Communicate with our frontline colleagues regarding changes relating to client's needs.
Maintaining great relationships with existing clients and colleagues
Identify new business opportunities to support growth with the Branch Manager
Work in cooperation with members of multidisciplinary health teams so as to maximise opportunities for clients care needs.
Ensure the effective placement of frontline colleagues to meet client needs
Prepare ad hoc reports as and when required
Undertake the oncall rota and provide 1:4 weekend cover

The role is branch based but may require some travel to other branches/sites to meet the needs of the business.

General responsibilities:

Support with the daytoday responsibilities of the team when required
Be a champion for internal customer service
Do any other reasonable things your manager needs you to do

Skills and qualifications we're looking for:

Confident in promoting the branch
Selfmotivated
Computer literate
A passion for managing and driving excellence
Excellent organisational skills
Understands target setting and performance
The role requires a proactive response to building key relationships
Ability to manage change
A commitment to equal opportunities and diversity
Demonstrates the behaviours associated with Prestige Nursing & Care values

About The Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo's connected; people-centric approach brings together a diverse range of expertise.

The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing & Care and the Good Care Group.

Vital Spaces is Sodexo's value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Package Description

What we offer:

A competitive salary
28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service
An additional day off for your Birthday
Blue Light Card
Cycle to Work scheme for our Head Office, Regional and Branch staff