IT Systems Support Officer - Harrow, United Kingdom - Harrow Council

Harrow Council

Verified Company

Harrow, United Kingdom

4 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview:

The Place Services Directorate is looking for a IT Systems Support Officer to carry out as directed a range of administrative and service support duties to contribute to the achievement of service standards for operational teams.

The postholder will act as a first line of support for Directorate IT hardware and software, diagnosing and resolving technical issues through the agreed Service Delivery Model, escalating issues to third party providers were appropriate.

About you:

Possess knowledge and proficiency in IT system administration and practices.
Working knowledge of and able to use PC based word processing, presentation packages, spreadsheets and database usage.
Ability to communicate effectively with a wide variety of people, face to face, on the telephone and in writing.
Able to work under pressure and produce accurate work to deadlines
Ability to maintain confidentiality.
Experience in using and administering the use of backoffice management software databases and mobile technology solutions.
Able to work flexibly in response to the service needs of a 24/7 business including weekends, evenings, and Bank Holidays and rota and shift patterns.
Inclusive team worker who can foster partnerships, work collaboratively across teams to achieve desired performance and outcomes.
Must have a clear understanding of the diverse nature of Harrow's communities and the implications for services delivered to residents and service users.

Related Documents:
For more information, please refer to the Role Profile/Selection Criteria