Service Support Adviser - London, United Kingdom - Royal Institute of British Architects

Royal Institute of British Architects
Royal Institute of British Architects
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Be part of the vision; be part of the RIBA.
The RIBA is a global professional membership body, and a cultural organisation, driving excellence in architecture.


Salary:
£25,080 - £27,000 per annum (depending on experience)


Location:
London/Hybrid working


Hours:
Full time, 35 hours per week

Contract Type: 1-year fixed term contract (covering Maternity Leave)


Why Join us?

Our Benefits:


The RIBA offers an amazing employee benefits package which includes (a) a generous pension scheme with employer contributions (up to 12%), (b) life assurance, (c) annual leave of 27 days plus bank holidays and paid closure of 3 discretionary days between Christmas and New Year.

For more details on our benefits please visit our website


Hybrid Working/Remote Working

About the Role
Do you have strong customer service experience? Are you confident and willing to learn? Have you worked within a fast-paced customer service environment?

We have an exciting opportunity for a Service Support Adviser within the RIBA Contact Centre & Membership Servicing department.


In this important role you will act as the first point of contact, providing timely, effective and efficient support to all our RIBA members and customers.

In addition to some basic first line technical support duties, this role will also require you to become a specialist in many areas across the business to enable you to provide a knowledgeable level of support.


What are we looking for?

  • Experience in a customer relation/membershipbased environment
  • Experience of handling high levels of incoming and outgoing telephone calls
  • Experience of working in a fastpaced environment with daily targets/SLAs
  • Knowledge and understanding of managing client/member relationships in a timely,
professional and service-driven manner in accordance with the Data Protection Act

  • A logical approach to work with attention to detail to ensure high levels of quality
  • Ability to work under pressure and in a fastmoving environment
  • Ability to understand and manage multiple coexisting systems and processes
  • Excellent IT skills and use of Microsoft Teams/Word/Outlook/Excel
  • Excellent written and verbal communication skills
Closing date: 31 March 2023


Interview date:

TBC
Registered Charity No


Job Types:
Full-time, Fixed term contract


Salary:
£25,080.00-£27,000.00 per year


Work Location:
Hybrid remote in London

Application deadline: 31/03/2023
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