Operations Support Coordinator - Plymouth, United Kingdom - Access4Lofts Ltd

Description

Person Specification and Job Description
Access4Lofts Ltd is the largest loft storage franchise in the UK. Our franchise network helps utilise wasted space by providing quick, easy and affordable loft access and storage solutions.

Having grown considerably over the past 4 years we now have a network of over 50 franchisees covering 70+ territories.

We are now looking to recruit an Operations Support Coordinator to provide administrative support to this busy and fast-growing franchise business.

Reporting to the Business Manager this role will also involve providing support to the operations directors plus general admin support to our busy head office team based in Plympton, Plymouth.

Responsibilities and Duties

• Building relationships and engaging with key stakeholders.
• Work closely with the operations directors to support the administration and planning for the franchisee business development meetings.
• Preparing, analysing, and distributing relevant management information.
• Ensuring noncompliance issues are highlighted and appropriately escalated.
• Investigating and responding to complaints from customers, including identifying any trends and subsequent opportunities for corrective actions.
• Carrying out DBS checks on new franchisees and franchisee staff members to ensure they align to Access4Lofts values.
• Carrying out Mystery Shopper calls, to ensure compliance.
• Preparing contract documentation for franchisees, including new agreements, renewals, and additional territory purchases.
• Training new and existing franchisees on Zoho to ensure best practice.
• Being first point of contact for all Zoho related issues including adding new franchisees and their staff.
• Supporting the onboarding of new franchisees.
• General admin support to the head office team.

Core qualities

• Experience of working in a fastpaced office environment.
• Excellent organisational skills and attention to detail.
• Selfsufficient and able to work on own initiative.
• Flexibility and willingness to learn new skills.
• Problemsolving and creativethinking skills
• Ability to prioritise and manage time.
• Ability to work under pressure and to deadlines.
• High standards of written and spoken English
• Good level of capability in MS Office
• Experience of the Zoho CRM system preferred.
• Have the interpersonal skills to be able to interface successfully with a wide range of people both within and outside the company.

The duties listed are not exhaustive and may be varied from time to time as dictated by the changing needs of the business.

The post holder will be expected to undertake such other duties as appropriate and as requested by the management team.

Job Types:
Full-time, Permanent


Salary:
£25,000.00-£28,000.00 per year


Benefits:

• Company pension
• Free parking
• Onsite parking

Schedule:

• Monday to Friday
• No weekends

Education:

• A-Level or equivalent (preferred)

Experience:

- customer service: 2 years (preferred)


Work Location:
In person