Collections Advisor - Rochdale, United Kingdom - Northern Employment Services Ltd

Northern Employment Services Ltd

Verified Company

Rochdale, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Northern Employment Services are recruiting a Collections Advisor for a national leading finance provider based in the Rochdale area, helping support customers experiencing financial difficulty.

The role of Collections Advisor:

Your Responsibilities as a Collections Advisor:

Identifying and agreeing on appropriate and fair solutions for the customer, taking into consideration their individual circumstances and possible vulnerabilities.
Guiding and supporting each customer, ensuring the best and most effective customer experience.
Complying with the policy outlined in "The Collections Manual and Customer Treatment Framework", working in accordance with FCA requirements and guidelines.
Adhering to all aspects of treating customers fairly.

The successful Collections Advisor will need:

Proven experience in a regulated collections environment.
To have the ability to adapt to change and willingness to embrace and implement new ideas.
Strong computer skills, including proficiency with Microsoft Word and Excel.
Attention to detail and excellent time management skills.

The Collections Advisor Working Hours:

37.5 hours a week
Monday to Friday
Flexible between 8am to 6pm

Collections Advisor Salary:

£20,000 to £30,000 annual salary DOE

Additional Information:

Attractive progression within the company
Remote working after training
25 days holiday + bank holidays
Pension
EAP service and employee wellness plans
Regular employee engagement events

Northern Employment Services is a leading recruiter specialising in Temp, Temp to Perm, Contract and Permanent placements in a number of sectors including Manufacturing, Industrial and Production, Logistics and Distribution and Commercial.

Job Types:
Full-time, Permanent

Salary:
£20,000.00-£30,000.00 per year

Benefits: