Cooler Expert - High Blantyre, United Kingdom - Corr Recruitment

Corr Recruitment

Verified Company

High Blantyre, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Description:

Mobile Repair Technician / Engineer - Cooler Expert

Location:
Blantyre, Glasgow**
Type: Full-time, Perm

Hours:
Monday - Friday - 40 hours a week starting at 07.00

Salary:

Basic Salary £23,175 and then a potential yearly bonus of £3,375 can be earned
(based on a 8 hour shift)**Our client Is the Leading Company in Drinking Water Solutions for both companies and households.

They offer innovative water and coffee solutions to businesses and households providing high-quality products and services to improve the vitality of all, whilst respecting the environment.

They are currently looking to recruit for a Mobile Repair Technician to work out of Blantyre.

You would need to have a driving license as you will be provided with a company van and you will be driving around the local area visiting customers to repair or service water cooler systems.

No previous experience is needed but you will need to be technically minded, be able to use hand tools and work methodically to take apart machines, change parts and undertake basic repairs on site.

Overall Purpose of Job:

To deliver exceptional customer service in the delivery of sanitisation and maintenance of water equipment whilst supporting associated delivery services.
To drive continuous improvement in customer NPS, whilst being fully engaged and supportive of Service Centre performance metrics.
To ensure all activity is completed in a timely manner and meets all prevailing operational standards.

Reporting to the Service Centre Team:

Ensure 95% of scheduled sanitisation and technical service is completed on time, whilst supporting delivery of water and associated services where appropriate.
Ensure customer equipment is sanitised to contractual requirements in line with WHA guidelines and company standards.
Ensure all activity is appropriately recorded at the time of completion. Obtain customer signatures and authenticate completion of works with photographs in line with procedural guidance.
Understand service metrics and take appropriate corrective actions.
Contribute to a minimum of 40% NPS score each month and review/address any negative survey responses in a timely manner.
All operational activity should be conducted in line with company standards and management will perform daily, weekly audits whilst targeting 100% compliance.
Liaise with the Service Centre Management team and Central Planning team to ensure optimum route efficiency.
Ensure vehicle is stocked with the correct amount of product whilst following defined stock control measures including completion of accurate, timely load sheets and the reporting of damaged stock.
Ensure appropriate driving behaviours are consistently adhered to and vehicle standards are met and maintained. Vehicle to be cleaned as required with faults immediately escalated to Service Centre Management team
Ensure that the branch environment is clean, safe and well organised at all times
Participate in effective and productive Service Centre team meetings.
Ensure company uniform is well presented and professional.
Support service centre, sales, supply chain and production associates to address time critical issues and drive continuous improvement.
Assist with warehouse activities as required.

Key Competencies:

Strong ability to follow fair and reasonable instruction.
Strong collaborator in team environment.
Good communicator on a onetoone and group basis.
Sound working knowledge of company's operating processes.
Good understanding of Service Centre customer base and associated geographies.
Excellent attention to detail.
Driven to deliver exceptional levels of service to customers and internal colleagues.
Ability to work to time pressures and prioritise activity, individually and for the team.
Ability to communicate with, and influence where required, all associates.

Requirements: