Telecoms Provisioning Specialist - Sutton Weaver, United Kingdom - VITALENT LTD

VITALENT LTD

Verified Company

Sutton Weaver, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Telecoms Provisioning Specialist

Runcorn

£27,000 - £30,000

Telecoms Provisioning Specialist for landline, broadband VoIP and Mobile.

Our client is a leading telecommunication company looking to expand the technical support team by recruiting a Telecoms Provisioning Specialist.

The role will be based within the UK in our Cheshire office near Frodsham and Runcorn
Great package on offer with a salary dependent on experience
Telecoms Provisioning Specialist:

Working as part of the technology team providing 1st, 2nd, and 3rd level end-user support.

The ideal person will be highly resilient and able to remain calm and efficient under pressure and have excellent interpersonal skills in order to provide customer support.

Duties will also include investigating, troubleshooting & resolving customer issues,plus working directly with the Technical Director in order to assist in the up-skilling capabilities of the current team members to expand the support services.

Job Purpose:

The ability to work under pressure and meet deadlines is critically important, as well as being flexible and forward thinking as day-to-day activities can regularly change.

Working with team members, including technicians and advisors, in order to ensure team objectives are being met and supporting the sales team by offering technical services to support the sales team in achieving their sales goals.

Provisioning a section of products for existing and new customers including but not limited to:

Provisioning and supporting, leased line, fixed, and mobile solutions.
ADSL circuits
FTTC circuits
FTTP circuits
Ethernet circuits
Mobile Sims
Working on the service desk, assisting the Head of Department with provisioning and engineering faults; managing, monitoring and reporting on those faults to the management team.
Working with team members, including technicians and advisors, to ensure team objectives and sales goals are being completed.
Assist with or perform administrative tasks.
Resolve service desk problems and improve current service desk methods to increase productivity and customer service.
Develop working knowledge of the telecom industry regulations, restrictions, and laws, and ensures the service department adheres to all regulations.
Regularly audit work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
Managing customer request's (MACD's) in a timely manner and within SLA.
Answering customers queries, including passing customers to other departments within the business.
Documenting and enhancing current process, continually look for process improvement and efficiency gains.
Keep customers up to date, with the provisioning and engineering elements of their order.

To be considered for the position you must have demonstrable experience within the Telecoms' industry and possess the following experience and technical requirements, possess the ability to convey technical information in a simple format to customers andcolleagues:

Technical Requirements:

Knowledge of landline provisioning.
Knowledge of mobile provisioning.
Knowledge of fixed and wireless networking.
Knowledge of WLR, LLU, broadband and fibre provisioning.
Knowledge of VoIP telephone systems and technology
Ability to fault find networks and PSTN/ISDN lines.
System design, installation, maintenance, and user training experience.

Qualities and Skills Required:

Excellent written and spoken English.
Good administration, planning, and organisational skills (able to work to deadlines and prioritise own workload).
Change, incident & problem management.
Highly focused with excellent attention to detail with a quality and service led attitude
Creative and lateral thinker, able to generate process improvement and implementation.
Ability to work on multiple tasks in isolation and within a team.
A positive and proactive attitude.
Dynamic and confident and act as a source of inspiration within the team.
Excellent computer literacy.
Extremely efficient, resultdriven, and goaloriented.
Able to build a strong rapport with customers.
Strong customer service skills.
A good listener possessing excellent client empathy skills.

Experience & hands-on knowledge of the following would be beneficial:

Managing / provisioning (includes MACD; move, add, change & delete) various technologies and software.
Working with a variety of hardware and software technologies and configurations.
Configuring and fault finding.
Working within a service desk environment recording faults and managing clients' expectations.
Knowledge and experience of installing and testing of cat 5/6 cabling.
You must also have a keen appetite for learning and working in a technical / engineering environment.
A 'can do' attitude is essential and practical competence is a necessity.
Knowledge and experience in deploying and installing cloudbased communication systems.