Customer Success Architect - London

Only for registered members London, United Kingdom

3 weeks ago

Default job background
Full time
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Job summary

As a Customer Success Architect (CSA) at Workiva you will be a driving force behind our commitment to customer and partner success Your primary focus will be collaborating closely with valued partners and our shared customers to craft impactful early lifecycle experiences that foster lasting success for all involved As a strategic thinker you will proactively identify opportunities for innovation and optimisation working hand in hand with cross functional teams to implement solutions that drive customer satisfaction and loyalty Your passion for customer success and deep understanding of Workivas offerings will enable you to provide strategic guidance to customers and partners maximising the value they derive from our solutions+

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Responsibilities

  • Collaborate closely with customers and partners to define key business outcomes and success metrics facilitating quick wins showcasing the value of Workiva from the start
  • Develop execute Customer Success Plans that ensure customers achieve key milestones early in the journey Leverage playbooks ensure consistency across customer engagements

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