Concessions Manager - London - Longchamp

    Longchamp
    Longchamp London

    3 days ago

    Description

    OverviewFounded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal.

    Concession Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp's heritage and values.

    Values & CultureLongchamp embraces five core values:

    Elegance – Providing a refined and polished customer experience

    Authenticity – Acting with honesty and professionalism

    Creativity – Encouraging innovation and fresh thinking

    Quality – Striving for excellence in service and product

    Sustainability – Committing to thoughtful, responsible business practices

    As a Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique.

    Job PurposeTo lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp's brand identity and luxury service standards.

    Key Responsibilities

    Recruit, onboard, train, and retain top talent aligned with Longchamp values

    Conduct regular performance reviews and coaching sessions

    Foster an engaging, supportive, and goal-driven team culture

    Manage team scheduling and delegation to optimize boutique coverage

    Client Experience & CRM

    Champion a customer-first mindset, ensuring an exceptional service journey

    Build, manage, and grow a VIP client base through clientelling initiatives

    Drive CRM targets including client data capture, reactivation, and loyalty

    Resolve complex customer issues with diplomacy and professionalism

    Sales & Commercial Strategy

    Develop and execute sales plans to meet or exceed store targets

    Monitor KPIs daily, analyse trends, and take corrective action as needed

    Partner with local management on forecasts, opportunities, and challenges

    Leverage morning briefs to update the team on current performance and action plan

    Operations & Compliance

    Ensure compliance with operational, HR, security, and loss prevention policies

    Manage store budgets, payroll, and controllable expenses

    Oversee stock management, deliveries, inventory accuracy, and shrinkage

    Lead store audits and ensure all operational procedures are properly followed

    Visual Merchandising & Brand Standards

    Ensure consistent application of visual merchandising guidelines

    Maintain a pristine and luxury retail environment

    Coordinate seasonal VM moves

    Uphold the highest standards of store presentation

    Skills & Qualifications

    4+ years of progressive experience in luxury or premium retail, including at least 2 years in leadership

    Proven ability to lead and inspire teams to exceed sales and service goals

    Strong commercial and operational acumen

    Proficiency in CRM systems, POS, and retail management tools

    Excellent interpersonal, analytical, and problem-solving skills

    Fluent in English (additional languages a plus)

    Proficient in Microsoft Office (Excel, Word, Outlook)

    Person Specification

    Visionary and empowering leader who leads by example

    Strong sense of ownership, accountability, and integrity

    Client-focused with a refined and polished presence

    Adaptable, composed, and able to manage change effectively

    Strategic thinker with attention to detail and strong execution skills

    Energetic, collaborative, and performance-driven

    Key Performance Indicators (KPIs)

    Average Transaction Value (ATV) and Units per Transaction (UPT)

    Client retention, CRM growth, and VIP sales contribution

    Staff turnover, development, and engagement scores

    Visual compliance and marketing execution

    Stock accuracy and shrink reduction

    Operational audit scores and loss prevention compliance

    Mystery shopper scores and client satisfaction (NPS)

    Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

    #J-18808-Ljbffr

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