Desktop Support Analyst - Liverpool, United Kingdom - Antal International

Antal International

Verified Company

Liverpool, United Kingdom

3 days ago

Posted by:

Tom O´Connor

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Description

Location - Liverpool based

Salary - £27,766

Role - My client are a prestigious membership based organisation and due to internal promotions have vacancies for 2X Desktop support analysts.

As part of the IT services team, the desktop support analyst provides support for all IT services and IT service users.

Responsibilities include; handling incidents or service requests using the incident reporting and request fulfilment processes.

You should have significant experience in a similar role, be educated to A level or professional standard (eg ITIL Foundation, CompTIA A+, Microsoft Certified Professional) and have excellent spoken and written English.

KEY SKILLS INCLUDE some of the following ( not all skills will be expected )

Teams Administration

Microsoft Office 365

Team Viewer

TouchPoint/telephone call queue management

Mobile Device Management (MDM)

Account administration (AD and AAD)

PowerShell

Support of Apple devices (Macs and iPads)

Creation and deployment of SCCM packages and task sequences

PXE imaging of devices

Creation and deployment of packages in Intune/Endpoint Manager

Patching of Windows devices

Windows Autopilot