Second Line Analyst - UK - Nottingham

We are seeking First Line Analysts to join the Service Desk team supporting First Group. This role involves handling incoming calls and emails. · Taking incoming calls and emails via Genesys to log incidents into ITSM. · Following knowledge processes for onwards assignment. · ...

We are seeking an experienced Onsite Deployment Engineers to support a device refresh project. · This is a hands-on role involving laptop setup, configuration, and user support in a fast-paced corporate environment. · ...

+ A fantastic opportunity has arisen for an experienced 3rd Line Network and Security Analyst with strong knowledge of network technologies. · + Provide advanced technical support and fault management for customer environments · Deliver technical projects and manage escalations · ...

+An opportunity has arisen for a Second Line Analyst to join our thriving business. · ...

Opportunity has arisen for a First Line analyst to join a Service Desk team for one of our prestigious customers. · ...

A fantastic opportunity has arisen for an experienced 3rd Line Network and Security Analyst with strong knowledge of network technologies. · ...

An opportunity has arisen for a First Line analysts to join a Service Desk team for one of our prestigious customers. · Capture customer details and the issue description into a call management application, then provide additional information about possible next steps to the call ...

We are looking to build a team of 2nd Line Support Analysts. The role requires an initiative-driven individual with an understanding of IT infrastructure to work in triage support across multiple customers within multiple technologies. · Resolve incidents and fulfil service reque ...

An opportunity has arisen for a First Line analyst to join a Service Desk team. · ...

An opportunity has arisen for a Second Line Analyst to join our thriving business. · ...

We have multiple opportunities for a 3rd Line Infrastructure Support Analyst to join our team based in one of our Secure delivery locations. The successful candidate will be responsible for providing proactive and reactive support of the estate management, including resolution of ...

A Security Cleared (Minimum SC) First Line Analyst working in the Service Desk Support team on customer site.The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenter's customers. · Manage incidents ...

A Security Cleared First Line Analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenter's customers. · ...

The 2nd Line Service Desk Analyst is responsible for providing advanced technical support to resolve complex issues that have been escalated from the 1st Line Support team. This role involves troubleshooting, diagnosing and resolving hardware software and network-related problems ...

+The 1st Line Support Analyst is the first point of contact for all IT-related incidents and service requests. · +Act as the initial contact point for users via phone, email, self-service portal, or chat. · Accurately log, categorise, and prioritise all incidents and service requ ...

You will be the first point of contact for inbound customer technical queries, through telephone, email and live chat, spanning a full spectrum of questions and queries. · You will have a track record of great customer care and be passionate about putting the customer first and c ...

Nurtur is a diverse group of SaaS software brands focused on generating revenue, demonstrating ROI, utilising data to programmatically determine decisions, an industry leader in Insights and a champion of best practice and innovation within the sector. · ...

The primary role of the Service Desk Analyst (SDA) is to help users resolve issues with computer hardware or software.They respond to 1st line user enquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users. · ...

The RoleAs a 1st Line Helpdesk Analyst you'll be the first point of contact for clients providing friendly efficient and professional support handling a high volume of inbound queries via phone and email supporting legal professionals with day-to-day technical issues related to t ...

We're not just about technology—we're about making eCommerce smarter, simpler, and more impactful, · delivering solutions that inspire confidence and create real results. · Efficiently responding to inquiries via live chat · Taking full ownership of customer inquiries from the in ...