Senior Administrator - Redhill, United Kingdom - Willis Towers Watson

Willis Towers Watson

Verified Company

Redhill, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Senior Administrator - Lifesight

Redhill, GB

June 15, 2023

LifeSight is WTW's (DC) MasterTrust. The LifeSight Senior Administrator role is an exciting opportunity and pivotal to LifeSight as we grow.

Reporting into the LifeSight Administration Manager, you will be supporting and providing guidance to the wider LifeSight administration team delivering quality member experience.

You will be responsible for managing the day-to-day activities to ensure efficient and effective delivery of client work to agreed deadlines complying to legislative and client requirements.

You will be involved in the doing and checking of more advanced calculations and complicated member/client queries (DC) in addition to playing an active role in mentoring and checking the work of the Administrators within the escalations team and on occasions the wider team.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful.

The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients.

Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.

The Role

Acting as a liaison and an escalation point on issues, blockers, and risks, and understanding the impact of this on service delivery
In conjunction with the Team Leader, ensuring that all service level agreements and performance standards are achieved
Keeping abreast of all changes in legislation and ensuring that the Change framework is followed
Building and maintaining technical, procedural, process and client knowledge
Supporting the Team Lead to ensure productivity is at it optimum and is measured
Ensuring investment in technical development and accreditation Stepping in for Team Leads as and when appropriate

The Requirements

Demonstrable problem solving and analytical skills
Experience of dealing with occupational DB/DC pension schemes and/or DC MasterTrust.
Selfmotivated with a collaborative mindset
Organized with excellent time management and prioritization skills, with the ability to time and diary manage
Working knowledge of Jira and Confluence advantageous but not a prerequisite

At WTW, we believe difference makes us stronger.

We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day.

We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

**Equal Opportunity Employer