Credit Controller - Frating, United Kingdom - Penguin Books Limited

Penguin Books Limited

Verified Company

Frating, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

We have an exciting opportunity to join our UK Credit Services team on a part time (21 hours per week) 6 month fixed term contract (this could be considered as a secondment opportunity) as a Credit Controller.

The purpose of this role is to work across the UK Credit Services Team from Amazon, Key Accounts, Non-Trade and our National team assisting where the workload is highest.

The work involved will be a variety, from customer claims resolution to credit control activities reducing the overall risk of bad debt.

Key Responsibilities:

Cash Collection on covering various Customer Accounts for PRH and our 3rd Party Publishers
Query Management to ensure quick resolution, meeting business needs and targets
Proactive payment chasing reducing the risk of bad debt
Manage high value/high volumes of claims/marketing deductions via excel spreadsheets
Full monthly/weekly reconciliations, taking ownership of allocated accounts
Balancing priorities to meet deadlines and agreed month end targets
A contact for the customer to direct all queries to
Liaise directly with publishers and customers to ensure disputes are settled in a timely manner
Liaise with our Internal Customers such as Sales, Customer Services, Warehouse to assist with claims resolution and build awareness of reoccurring issues.
Liaise with our carriers (Parcelforce, Primeline, DHL and Pallet Carriers).
Develop market awareness and commercial knowledge of PRH and 3rd Party Publishers
Updating Customer Relationship Management Systems & In House systems

What you'll bring to the role:

This role will suit someone who is team focused and self-motivated. You will be confident working individually on your own workload and hitting deadlines, whilst being part of a wider team.
A good team player with good communication skills.
You will possess strong IT and systems skills including Microsoft Excel and Outlook. Knowledge of SAP would be an advantage but not essential.

About Penguin:
We're the UK's largest publisher; made up of some 2,000 people and publishing over 1,500 books each year. Our doors are open to all kinds of talent. In a constantly evolving industry, we work hard to stretch the definition of the word publisher.

Here, you'll work with a breadth of talent who all play their part to make each of our books a success.

Together, we make books for everyone because a book can change anyone.

Salary:
£22,700 FTE (£13,620 pro rated) per annum, plus benefits

Competitive benefits package:

Our people are the heart of our business, and we work hard to support a culture of responsibility and recognition.

Our benefits include:

Financial discounted shopping, season ticket loan, rental deposit loan
Wellbeing healthcare cash plan, employee assistance, gym loan
Lifestyle taste card, tech scheme, free and discounted books

Hybrid working:

We're experimenting with a hybrid way of working that suits the needs of each team.
While our offices across the UK are places to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important.

For this role we expect that you will attend the office, based in Colchester, at least once a week.

Please note, we are not able to accept agency CVs for this role. Any CVs sent speculatively will not be eligible for a fee.

Company:
Penguin Books Limited

Country:
United Kingdom

State/Region:
Essex

City:
Frating

Postal Code:
CO7

Job ID: 270445