Highway Customer Officer - Guildford, United Kingdom - Surrey County Council

Surrey County Council

Verified Company

Guildford, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

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Description

The starting salary for this role is £29,291 per annum for working 36 hours per week.

Your work base will be at Merrow Depot in Guildford, but as a Highway Customer Officer you will be required to work across the entire county where a need arises.

You will also be able to
work from home to complete the admin part of the rolewhen not out on site visits.

You will be one of a team of 14 Highway Customer Officers along with 2 Senior Highway Customer Officers.

About us

About the role

We are looking for a Highways Customer Officer (HCO) who will undertake a range of highway related works, including going out in response to customer calls for service on a daily basis.

Enquiries may involve conducting site suitability surveys for vehiclecrossovers, tree and shrub concerns, or other highway issues such as defect and highway safety inspections.

HCOs are responsible for managing their own workloads and ensuring customer response times are met. Work will include a mixture of office work and visitsto sites and customers throughout the year. The work split is likely around 75% out on site and 25% office/home based.

You will be required to work in an open office environment on a weekly basis to ensure close relationships and working bonds are maintainedwith other service teams.

About you
We are looking for a highly motivated individual who can make a valuable contribution towards maintaining the highway network. You will bring strong customer service, communication, organisational and IT skills. You will have achieved a good standard ofSecondary Education and/or an equivalent level of experience in customer facing maintenance.

This job is suited to a huge variety of past careers, as examples we have HCO's who were previous armed forces personnel, emergency service workers, lectures, hospitality managers, counsellors, engineers, customer service officers, civil enforcement officers.

To manage this key area of work we are looking for someone who is confident in working on their own or as part of a larger team.

A good standard of spoken communication and personal presentation.
Be able to have robust and sometimes difficult conversations face to face with customers.
A good working knowledge and ability to use IT equipment and Microsoft Office suite such as Word, Excel, Outlook.
A working knowledge and interest or experience in Highway Works.
Experience of providing excellent customer service, both remotely and in a facetoface environment.
Ability to manage workloads and deal with conflicting priorities.

To fulfil the requirements of this role you will need to have the willingness and ability to travel around the county.

A vehicle will be provided for carrying out your duties, which will be left in your place of work over night and used for business purposes only.

You will need to achieve a competency-based training record within the 6-month probation period and have been successful in all categories.

Highways Operations and Infrastructure operates an agile working system, in accordance with County Council policy.

This means that all Officers are required to be available when needed, with flexibility to work from both council offices and their home (orother suitable arrangements).

It is expected all Officers will regularly work from their designated office to maintain team working and as required by their manager.

All Officers are expected to be make themselves available to attend site and other meetingswhen needed.

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about thevalueswe follow.

Additional Information
The job advert closes at 23:59 on 4th December, with interviews to follow usually within 2 weeks of closing.

Interviews will be face-to-face in Guildford and be of three parts, completed in one session of around 2 hours:

Using an IT system to complete a task.
Demonstrating ability to use a risk assessment based on examples.
A facetoface interview.

Contact Details

Benefits
From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role.

You will benefit from 26 days annual leave, rising to 28 days after 2 years'service, a generous local government salary related pension, as well as the option to join our car lease scheme.

For more information about the wide variety of benefits you can take advantage of please visit
MyBenefits for Surrey County Councilstaff.

**Our Commitment