IT Service Desk Technician - Leeds, United Kingdom - Walker Morris LLP

Walker Morris LLP

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you want to be part of a busy IT Service Desk team and learn from some of the best around? You'll be a part of a forward thinking team, be supported by your manager and guided to develop your career as an IT Service Desk Technician.

Responsibilities
Our IT Service Desk is passionate about helping others, problem solving and identifying solutions.

You will work alongside an experienced team who support the firm with resolving service requests, implementing new software and identifying trends.

It is afriendly team that is always looking for ways to improve their processes and welcome the sharing of ideas - your ideas will be heard and valued.

We encourage innovation, proactivity and forward thinking.

To succeed in this role you will have experience working within a busy IT Service Desk role with good technical knowledge, and you will be able to effectively communicate with colleagues across the firm.

What you will be doing as an IT Service Desk Technician:

Investigate, monitor and resolve any incidents/service requests assigned to you
Liaise with our internal and external clients, IT support personnel and external suppliers to resolve incidents
Log and monitor incidents and service requests using the Service Management software, ensuring that all client contact and updates are recorded
Conduct trend analysis to proactively reduce common requests
Liaise with the Line Managers to identify, diagnose and resolve IT incidents and service requests

Qualifications

What we are looking for:

A friendly, helpful person with a good level of experience with 1st line support. 2nd line support is beneficial but not required
Excellent diagnostic skills
Ability to communicate clearly with key stakeholders and colleagues
Organised with the ability to prioritise your workload

**Why Join Walker Morris: **When you're looking for a job, we know it's about more than just the role. That's why we provide the support you need to develop and grow your career. We've hybrid and flexible working, so you can make work and life work together for you. Walker Morrisis a top 100 commercial law firm where you don't have to fit a mould, so you can bring your full self to work.

We've recently launched the new Walker Morris brand, which brings to life what it's really like to work with and within the firm.

What it really comes back to is our purpose, to forge your own path.

It means we're 70% corporate professional law firm butwith 30% individual expression - meaning we're personal, modern and have a drive for innovation.

What we offer:

Hybrid working split your time between our office in Leeds City Centre and remote working, with a home working allowance
Annual Leave minimum of 25 days per year, increasing to 31 days with length of service. Also buy/sell holidays up to 5 days per year
Pension saving for retirement? Let us do the hard work for you. We autoenrol all eligible colleagues in to a workplace pension and we contribute a minimum of 5% of annual salary
Life Assurance 4x your annual salary in the event of a death in service