Payment Processor - Uxbridge, United Kingdom - Pepper Advantage

Pepper Advantage
Pepper Advantage
Verified Company
Uxbridge, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Do you have experience in payment administration and managing account remediations?


Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are looking for a
Payment Processor to join our Operations team in our
Uxbridge office.


This is a hybrid role and there will be an expectation (following an initial training period) of three days per week office attendance.


Main Responsibilities of a Payment Processor:

  • To deliver accurate and timely processing of mortgage administration activities and other various daily tasks
  • Payment processing activities e.g. uploading payments, reviewing bank statements, and administering refunds
  • Responsible for daily interactions with customers and third parties via telephone and writing, offering excellent customer service throughout
  • To effectively liaise with clients, representing Pepper appropriately
  • Responsible for endtoend servicing of the mortgage from completion to redemption stage
  • To work as part of a wider Primary Servicing team, open to undertaking additional tasks as required to ensure SLAs are delivered

Benefits:


  • Salary of £25,000 per annum
  • Hybrid working
  • Private medical insurance
  • Salary Sacrifice Pension matched up to 8%
  • 25 days holiday plus bank holidays
  • EAP
  • Enhanced maternity and paternity
  • Wellbeing days
  • Volunteering days
  • Eye care
  • Payroll giving
  • Reward and Recognition program
  • Discounted RAC vehicle breakdown
  • Life Assurance

Essential Skills:


  • Experience in banking, accounting, and/or payment processing
  • A good understanding of transactional activities relating to mortgage/loan accounts
  • Experience in identifying and executing accountlevel remediation whilst ensuring accuracy when reviewing account transactions
  • Ability to demonstrate daytoday decisionmaking with adherence to TCF (Treating Customers Fairly) requirements
  • Detailorientated and able to work to tight deadlines
  • Have a working knowledge of Microsoft Office
  • Ability to analyse problems, think creatively, and make effective decisions in the appropriate timescales

About us:


We currently operate in nine jurisdictions across the UK, Europe, and Asia Pacific, and have over US$50 billion in assets under management.

We employ more than 1,100 people to look after 65 clients and 1,000,000 end-users - and we're growing fast.

Through heavy investment in tech-enablement and data and analytics, we are driving operational efficiency, empowering clients, and expanding our remit all over the world.


Working across commercial and residential real estate, personal and SME loans, credit cards, asset finance and point of sale, our advanced credit intelligence platform enables us to arrive at the best solutions for our clients and their customers, and always pushes for the right outcome, whatever financial journey they're on.

As an employee of the Pepper Advantage community, you'll be part of a unique global-scale data network, giving you access to all the latest market trends and opportunities.

You have to be in it to get the full advantage
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