Associate Learning Success Partner - Reading, United Kingdom - Skill Dynamics Limited

Skill Dynamics Limited

Verified Company

Reading, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

PURPOSE

You will successfully retain and grow your customers from the onboarding phase through to annual renewal by creating and maintaining long-term, trust-based relationships and developing additional business opportunities.

You will liaise with cross-functional, global internal teams (including sales, professional services, content and technology) to improve the entire customer experience and will negotiate new terms and pricing at the point of renewal using the Skill Dynamics renewal process.

You are customer-oriented with a drive to achieve goals and maintain a great customer experience, listening to our customers to understand their goals and concerns.

You will be able to suggest forward-thinking ideas to promote our services, current and new, and work closely with your customers to understand their needs and exceed their expectations.

REPORTING RELATIONSHIP

Reports directly to:
VP, Marketing and Learning Success

Direct Reports:
N/A

MAIN CUSTOMERS / CONTACTS

Internally, the role will involve working with:

The Learning Success Team
The Learning Solutions Team
Professional Services Team
The Content Team
The Technical Team

Externally, the role will involve you working with the following roles within global multinational organizations:

Senior Management (C-Suite, VP and/or Director)
Academy Coordinators
Learning & Development Departments

PRINCIPAL RESPONSIBILITIES

Work with assigned portfolio of customers to provide learning solutions, develop new business, drive usage and to ensure customer satisfaction
Serve as primary daytoday liaison with assigned customers and maintain positive ongoing relationships
Manage multiple projects simultaneously while interfacing with different internal and external stakeholders
Reflect the very best of Skill Dynamics to your customers

EXPERIENCE AND QUALIFICATIONS

Technical Skills:

At least 2 years of Account Management, Customer Success or Sales team experience managing customers through success, planning, retention and growth
Ambition to forge a career in a commercial role within a growing private equity backed business
Willingness to learn new skills in customer growth, sales, negotiation and contracting
Ambition to move up in the business is fully supported as opportunities to develop will increase as the business grows
Strong presentation and communication skills with an ability to easily build rapport
Autonomous attitude and ability to work well unsupervised
Competent IT skills. Proficient in CRM/MS Excel / Word / Power Point / LinkedIn