Reservations Officer - Ashford, United Kingdom - One Healthcare

One Healthcare

Verified Company

Ashford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reservations Officer - FlexiBank

One Ashford Hospital, part of the Phoenix Hospital Group, based in Ashford, Kent, has an exciting opportunity for a Reservations Officer to join our friendly team.

Please note:
this is a FlexiBank role working on an 'as and when required' basis; you will be required to supplement staffing levels during busy periods and provide cover for existing staff during periods of annual leave or absence.

As our Reservations Officer, you will be ensuring the effective planning of workload in the Reservations department, including:

Managing appointments
Processing new referrals
Administration of the clinics.

You will also be responsible for the administrative support, including dealing with telephone enquiries and offering excellent customer service to patients, consultants and staff.

You will be expected to work closely with the Clinical and Non clinical departments to ensure the smooth operating of the Reservations department.

Hours:
Flexible shifts between 8am and 6pm, as and when required.

Reservations Officer

Reporting to the Reservations Team Lead, as a Reservations Officer you will provide an outstanding service to patients and potential patients.

You will work closely with all relevant departments to ensure a smooth and effective service to all patients pre and post surgery.

The role will involve:

Informing patients of their booking and admission by means of a computer generated letter and information pack;
Management of generic mailboxes;
Scanning and filing patient records, clinic letters, and booking forms into the relevant IT system;
Supporting with switchboard.

Qualifications

Minimum G.C.S.E. education or equivalent, including English and Maths

Experience

Proven ability to work effectively in a team environment and independently as required
Relevant experience within an administrative or customer service role, including dealing with patients
Experience in a private healthcare environment

Skills

Patient orientated with a focus on continuous service improvement.
A good team player with a collaborative approach to achieving goals.
Competent using IT systems.
Enthusiastic and passionate.
Ability to work well under pressure.
Demonstrable customer service skills and awareness.
Able to work under pressure and to meet tight deadlines.
Flexible attitude and approach to the role.
Organisational skills
Excellent written and verbal communication skills

Desirables

Previous health sector experience
Previous experience in reservations

Reservations Officer

About the Hospital
One Ashford Hospital is one of Kent's newest private hospitals. Patients receive fast access to appointments with specialist Consultants, diagnostic imaging and treatment for a range of health concerns. Our private hospital has been designed with the latest technology and with patient care at its heart.

Our Recruitment Process
At One Ashford Hospital we are committed to building a diverse and inclusive working environment.

We strive to create a workforce that reflects the communities we serve and we are proud to be an equal opportunities employer.

One Ashford Hospital reserves the right to remove job adverts before the closing date.

OAH:
Reservations Officer