Passenger Services Assistant - Newcastle upon Tyne, United Kingdom - Newcastle International Airport Ltd

Newcastle International Airport Ltd
Newcastle International Airport Ltd
Verified Company
Newcastle upon Tyne, United Kingdom

1 hour ago

Tom O´Connor

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Tom O´Connor

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Description

Join the team ranked Airport of the Year at the 2023 Routes World Conference
Newcastle International Airport has been the North East's largest Airport for over 80 years. Home to 16 airline partners, we connect the region's leisure and business passengers to over 80 destinations.

The 11th busiest Airport in the UK, passenger numbers have grown by 102% in the last 20 years. In 2019 alone, we welcomed 5.25 million people to our Airport.


About the role


This role will involve working as part of the Passenger Services Team and with the wider Terminal Operation/Business Partners; to oversee and monitor every aspect of the hold baggage system, so as to coordinate its safe and efficient running; whilst responding to issues in order to maintain continuous airport operations.

This role is not limited to but will also include:

  • Effectively coordinating departmental activities, to include allocating and prioritising departmental work activities by communicating with colleagues, business partners and supervisory staff, whilst manning the SCADA Control Hub.
  • Completing all supporting records and paperwork, this will include two daily belt reports giving an insight on how the belts have been working that day. Including pre and post equipment checks, reporting all faults and defects to the PSDM or Airport Duty Manager (ADM.)
  • In line with operational requirements respond to interruptions and blockages of the baggage belt system and give a detailed explanation on what caused it.
  • Ensuring that you consistently provide an exceptional level of customer service, whilst delivering all aspects of the departmental remit in accordance with the company customer service ethos.
  • Working collaboratively with other NIAL departments and business partners as appropriate, in order to deliver a seamless customer experience.
  • Working safely and contributing towards the achievement of departmental and corporate health and safety targets and objectives.
  • Ensuring that prescribed standards set by the company and its regulators are consistently adopted.

Why come onboard?
Free on-site car parking whilst at work
Generous annual leave entitlement
Access to contributory pension scheme
On-site occupational health support
On-site physiotherapist
Employee assistance support
Subsidised private healthcare
Employee discounts at airport Park & Fly /retail / catering outlets
Company and Performance related bonus scheme
Subsidised membership to our on-site gym


Final call for Passenger Services Assistant (Belt Operations / SCADA)


This post requires access through the Critical Part at the Airport and therefore in line with Department for Transport regulations; you will be required to demonstrate during the recruitment process, that you have no relevant criminal record.

Newcastle Airport Limited promotes the equality of opportunity.
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