Scan Assistant - London, United Kingdom - Window to the Womb

Window to the Womb

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To provide every customer with a professional, safe and enjoyable experience at each stage of their visit: Reception, The Scan, Printing

General Tasks and Responsibilities:

Relationship Building

a. Introduce yourself and build rapport with every customer and their family from the moment they enter the clinic, the scan room or print area
b. Keep customers informed about what is happening throughout their visit
c.

Work in close partnership with the sonographer, relaying any technical information in a relaxed, clear informative way to the family.

Sales

a. Support and actively contribute towards the business sales goals
b. Make customers aware of additional items they may add to their package at the appropriate stage of their visit. Includes additional scans, upgrades and merchandise.

Handling difficult situations

a. Have full understanding of the referral pathways process where an anomaly, fetal Health or inconclusive scan is the outcome
b. Provide customers with compassion and sympathy where referral is required
c. Support the customer throughout the process of communicating with the sonographer
d. Inform the Manager/Team Leader and other members of the team of any referrals or issues
e. Make sure the customer leaves with the best possible information and understanding of the situation
f.

Complete relevant paperwork/records at the time of the occurrence and inform the Registered Manager (who is also the Clinic Manager) within 12hrs of the situation occurring.

Health & Safety

a. Take immediate action if you identify a potential risk of accident or injury to a colleague or customer to eliminate or mitigate the risk
b. If necessary bring the potential risk to the attention of the Clinic Manager/Team Leader of any health and safety matters promptly

Key Tasks By Role:
Receptionist

Prepare reception for the day
Book customers in on arrival and explain scan information
Take cash and card payments before the scan
Take cash and card payments for additional items before customer leaves
Cash up the till at the end of clinic to balance
Deal with telephone enquiries and bookings
Ensure all documentation is completed to meet CQC requirement
Check the documentation filled out in the scan room has been completed fully to meet the requirements of CQC.
Keep the waiting area and toilet clean and tidy throughout the day
Make sure each customer is fully satisfied with the service before they leave, ask for customer feedback

Chaperone

Set up the scan room ready for the day
Provide sonographer with customer data and any background information
Bring families into the scan room
Check scan type and gender confirmation
Record all of the scan
Chat with families during the scan process to allow the sonographer to concentrate on the technical aspects of wellbeing checks and capturing images
Complete all Wellbeing reports in full using information provided by the sonographer
Read the room and connect with families to make all of our customers feel special
Take families out to printing area and seat at viewing station
Maintain cleanliness of the scan room throughout the day
Make sure each customer is fully satisfied with the service, notify reception if you believe not.

Printing

Prepare customer folders, order forms and envelopes for the day
Explain customers package, inclusions and additional items which may be added
Produce customer's prints and other gifts
File and convert customer movies in the appropriate file.
Make reception aware of any additional items purchased
Transfer digital images and movie via bumpies
Show families their images and check they are correct
Package up photos, other items
Keep the printing area clean and tidy and ready for each customer
Discuss with the customer the opportunity to return
Make sure each customer is fully satisfied with the service before they leave, ask for feedback

Job Types:
Part-time, Permanent

Part-time hours: 12-16 per week

Salary:
£10.42 per hour

Job Type:
Zero hours contract

Salary:
£10.42-£12.50 per hour

Benefits: