Patient Access Coordinator for Intensive Care - London, United Kingdom - Guy's and St Thomas' NHS Foundation Trust

Guy's and St Thomas' NHS Foundation Trust

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Patient Access Co-ordinator will be the first point of contact for patients and service users providing an in-depth knowledge of outpatient and inpatient scheduling procedures for their speciality.

The Patient Access Co-ordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate appointments according to their care pathway.

Depending on the requirements of the speciality, the post holder will be required to rotate within the team, providing clinic reception cover, scheduling functions, general administrative support and telephone cover for their speciality.

This will ensure that, at every contact with the Trust, patients are able to speak to staff who understand their scheduling needs and that clinical teams are always supported by knowledgeable administrative staff.

More information can be found on the job specification.

Support and guide patients along all administrative aspects of their pathway through the hospital.

Develop and maintain strong relationships with speciality teams to ensure the specific needs of their patients are met.

Provide professional, welcoming and high-quality services for patients whether that is at reception, through the call-centre, in writing, web-access, text messages and any other new technology.

Ensure efficient use of hospital resources by supporting specialities to monitor capacity proactively to prevent clinic or theatre slots being wasted.

To help implement new ways of working to improve patient experience and efficiency of service.

Ensure accurate data entry to help the Trust meet all internal and external access targets in relation to outpatient appointments, admissions and pathway management.

The Critical Care department at GSTT has an international reputation for clinical excellence and a prominent research profile. As well as serving the local population we provide tertiary critical care to the region.

The units are equipped with state-of-the-art monitoring, point of care testing and a computer information system for charting, note-keeping and prescribing.

All modalities of organ support are available.

The critical care directorate comprises six clinical areas and totals 75 beds at the St Thomas' site.

There are 39 level 3 beds in the East Wing of the hospital (15 on EW1 ICU, 15 on EW2 ICU and 11 on EW6 ICU), an overnight intensive recovery unit (11 level 3 beds staffed by anaesthetists), a medical/surgical HDU on East Wing level level 2 beds) and cardiovascular surgical HDU (10 level 2 beds) on East Wing level 8.

At the Guy's site, there are 13 level 2/3 beds on the Guys Critical Care Unit (GCCU).

To act as the first point of call for all patient access queries to the Trust.

On receipt of all new referral letters ensure that the vetting process has been followed in line with departmental guidelines liaising with the Referral Management Centre as required.

Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.

Liaise with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed.

Ensure that patients are appropriately reminded of their appointments.

This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols.

Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.

Provide a courteous and efficient point of contact for patients both face to face and over the telephone.

Ensure that each patient is treated as an individual and their individual needs are met (ie: appropriate support is in place for their appointment, such as interpreting support).

More information can be found on the job specification.