Customer Planning Coordinator 522058 - Bradford, United Kingdom - Bradford Metropolitan District Council

Bradford Metropolitan District Council

Verified Company

Bradford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Department of Childrens Services

Fleet & Transport Services

PTS Customer Planning Co-ordinator

Band 7:
£24,054 - £26,845 pa

1 x 37 hours per week (Monday to Friday)

Based at Shearbridge depot or Margaret McMillan Towers

We have vacancies for a Customer Planning Co-ordinator based in the PTS Transport Service at Shearbridge depot and Margaret McMillan Towers.

We are looking for an individual who can plan, schedule and deliver transport/travel assistance for vulnerable children and adults with special educational needs and/or disabilities, twice daily, in compliance with statutory and legislative requirements.

As a member of the PTS Planning Team, the post holder will be required to manage the day to day planning operation and implementation of a safe, compliant and cost efficient service for approx 300 home based SEN Passenger Escorts and 160 depot based PTS Bus Drivers and Escorts and ensure the smooth operational running of the PTS Planning function.

Duties include:

Planning client centred transport/travel assistance (PTS minibus or contracted taxi),
Manning service desks during duty hours,
Responding to daily variations to ensure mínimal disruption to the service,
Maintaining accurate records of daily staff attendance in accordance with the relevant policies and procedures,
Contribute to the recruitment,
Training, development and performance management of PTS drivers and escorts Home based and Depot ,
Demonstrate effective administrative and financial management skills and comply/contribute to health & safety management.

You should have excellent customer service skills, be well organised and be able to work in a fast moving and very busy office environment therefore we are seeking an enthusiastic and committed individual, highly motivated in meeting the needs of both the employer and the customer.

It is essential that you have: -

Experience of coordinating people and planning resources
Well developed customer service skills
Are highly organised and efficient
Empathy and understanding of vulnerable customers with special needs
Ability to communicate effectively at all levels within a demanding environment
High level of numeracy and computer literacy
Knowledge of the Bradford and District geographical area
Please note: The PTS Planning Office is open from 6.30am until 5.00pm therefore Customer Planning Coordinators are required to work within a range of start and finish times to meet operational needs._

For any further queries please contact Joanne Plummer

,

**Closing Date: 26th April 2023