Customer Care Advisor - Bedfordshire, United Kingdom - Arjo

Arjo

Verified Company

Bedfordshire, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Position:
Customer Care Advisor

Location:
Houghton Regis - Hybrid working

Job type:
Full Time, Permanent

Shift Patterns: 35 hours per week, working on a rota basis. Mainly 8am - 4pm and a weekly later shift, 10am-6pm / 1pm-9pm shift. Overtime available.

Salary:
£ £21000 plus £720 supplement per annum once successful probation completion

This could be your opportunity to begin a challenging and rewarding career supporting the NHS in a healthcare company that empowers movement for people with mobility challenges.

The impact you will have
You will be responsible for delivering world-class customer care. This will include dealing with inbound calls, acting as the voice of Arjo.

You will engage with our internal and external customers assisting them with their rental orders of medical beds and mattresses, as well as their collections.

Do you like having a varied day? Would you like to work for a global organisation that truly helps patients in need? Then this role could be for you.....

RESPONSIBILITIES:

Handling incoming calls relating to the installation, delivery and cancellation of our rental equipment in line with our Customer Service guidelines
Accurately input orders and cancellations through our computerised SAP system in line with customer timescales
Liaise with our fieldbased Rental Technicians and other relevant contacts to ensure the successful delivery of beds and mattresses
Manage customer queries efficiently and in a professional manner
Ensure the customer is updated throughout the order process
Actively seek feedback from customers through the use of Customer Satisfaction Surveys
Work towards departmental targets and KPI's in line with the objectives set

ESSENTIAL SKILLS / EXPERIENCE:

Excellent telephone manner (essential).
Experience in a customer service environment, either office based or retail (essential).
You must have excellent listening skills and good communication skills.
Good numerical skills.
Must be PC literate with good keyboarding skills and knowledge of MS Office namely Excel, Word and Outlook.
Attention to detail and a high degree of accuracy.
Excellent time management skills ensuring a high level of productivity.
Ability to work with minimum supervision.
Excellent written and spoken English
Effective team player
A positive 'can do' attitude displaying behaviours in line with our company core values.

What we will offer in return

You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges.

In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development.

Why diversity matters to us
At Arjo, we believe in the power of diversity.

We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment - not only in the workplace, but also within the communities that we serve, work in and live in.

We achieve this through a culture and mindset that values the uniqueness of all our people.

Please note:

The contact centre is open 24/7 and you will therefore be required to work evenings and weekends as part of the rota that you will be required to adhere to.

Shift patterns are 35 hours per week, working on a rota basis. Mainly 8am - 4pm and a weekly later shift, 10am-6pm / 1pm-9pm shift.

About Arjo
**At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.