Care Navigation Lead - Reading, United Kingdom - Woodley Centre Surgery

Woodley Centre Surgery
Woodley Centre Surgery
Verified Company
Reading, United Kingdom

3 days ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
To assist in the recruitment, induction and training of all new staff to agreed standards.

  • To support and guide other receptionists during their working day. To ensure that all the reception team members are functioning at a consistently high levels and to proactively promote the team to use their own initiative to problem solve in the absence of and in the presence of the Supervisor.
  • To oversee that all reception duties are carried out efficiently and all enquiries are handled courteously and in a timely manner by all reception colleagues, acting as a resource as appropriate. *To suggest ideas or changes that will continually enhance the performance of the reception team and the surgery.
  • To oversee that all work is completed in a timely manner including patient tasks, prescription requests and registrations. To alert the Practice Manager to any shortfalls or potential problems.
  • To define, delegate and monitor all reception teamwork in response to changing practice needs.
  • To provide cover for members of the reception team during sickness, holidays, and training.
Monitor and record reception staff absence.

  • To attend other meetings as required including operations, team leaders & practice clinical meetings. To Attend TIPS Training, 3 monthly, regardless of working hours.
  • Conduct regular 121 meetings with reception staff members.
Completing 3 month, 6 month and yearly appraisals. Identify and provide team training where required. *Administration lead for Anima Health *Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.

  • Recognise peoples needs for alternative methods of communication and respond accordingly.
  • Deal with more complex enquiries and complaints from patients.
  • Direct requests for information i.e., SAR, insurance / solicitors letters and DVLA forms to the correct department.
  • Produce, maintain, and participate in the receptionist rota for lunch and out of hours cover.
  • Ensure the waiting room is in a pleasant, tidy state.
  • Oversee standard of consulting rooms, ensuring they are tidy and that supplies of stationery are replenished.
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