Complaints & Customer Service Administrator - Harlow, United Kingdom - The Dove Partnership

The Dove Partnership

Verified Company

Harlow, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Complaints & Customer Service Administrator required for an award winning company based in Harlow.

Reporting to the brokering manager, your responsibilities in this role would include:

Daily filing of Broking files and paperwork (when required)
Obtain full knowledge and use of company computer processes and systems
Dealing with customer queries through Live Chat
Dealing with inbound/outgoing sales/customer services calls on an overflow basis (when required)

The company offers great training with personal development reviews twice yearly.***- Experience in complaint handling and procedures

Excellent phone manner, communication and written skills
Ability to work within a team and alone when necessary
Deal with situations where the customers' expectations have not been met and achieving a positive outcome that gives the customer with a positive impression
Have the ability to organise time effectively and stay on top of all queries
Good computer skills including basic Excel, Word and Microsoft Outlook
Committed to helping with the growth of the company and to help in maintaining high company service standards

In return will be a salary of £24,000 based on hours of 9am - 5pm, with benefits including travel insurance, pension scheme and increasing holiday in line with length of service.