Business Support Officer - Plymouth, United Kingdom - CRA GROUP LIMITED

CRA GROUP LIMITED
CRA GROUP LIMITED
Verified Company
Plymouth, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
8 months contract with Plymouth Council_


Job Summary:

Some face-to-face customer service required and ability to note-take.

  • Attention to detail, flexibility, and ability to learn new tasks quickly required.
  • Communicate with customers in a variety of ways as required e.g., face, online, over the phone, providing clear information about how to access services.
Accurately update information on relevant systems e.g., Academy, Civica, Carefirst.

  • Handle and process customer requests, data, payments etc. in a secure and confidential manner on daily basis e.g., financial transactions for chargeable services.

Key Duties/Accountabilities:


  • Communicate with customers in a variety of ways as required e.g., face, online, over the phone, providing clear information about how to access services.
Accurately update information on relevant systems e.g., Academy, Civica, Carefirst.

  • Handle and process customer requests, data, payments etc. in a secure and confidential manner on daily basis e.g., financial transactions for chargeable services
  • Proactively provide suggestions to the team on measures to improve the service in terms of efficiency, customer experience and best practice supporting a continuous improvement ethos.

Essential Experience Required:


  • Experience of using Microsoft Software Packages e.g., Word, Excel, Outlook.
  • Experience of giving information and signposting customers in a tactful and professional manner face to face, over the phone, online and in writing.
  • Experience of providing an effective and efficient business support service to customers.
  • Administrative experience with an understanding of office procedures.
  • Experience of prioritising own workload to ensure deadlines are met.
  • Experience of maintaining documents, records, and data e.g., financial records, customer records or accounts.
  • Basic knowledge of relevant legislation, policies, and procedures. (Desirable)

Essential Qualifications Required:



  • GCSE's A

  • C (94) or equivalent in English and Maths.
  • A willingness to undertake appropriate learning and development as required.
  • Customer Care Qualification (Desirable)

Additional information to note:


  • The closing date for this position is at 16:00_


  • GCSE's A

  • C (94) or equivalent in English and Maths.
  • A willingness to undertake appropriate learning and development as required.
  • Customer Care Qualification (Desirable)
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