Team Leader - Cheltenham, United Kingdom - JUICE RECRUITMENT

JUICE RECRUITMENT

Verified Company

Cheltenham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Juice Recruitment are excited to be working with a fantastic company in search for a Team Leader to join their growing team in Cheltenham.

The Team Leader is responsible for the day-to-day delivery of our services, assigning the daily workload and providing regular support and guidance to the team.

In addition, they manage a small team of colleagues in the Individual Services Group, providing mentoring and regular, constructive feedback via regular catch-ups and more formal reviews.

The area/team of specialisation may differ according to the Team Leader's skills, experience and group needs, across the Evaluations Team, Sectoral Team, and/or the Enquiry Services Centre (ESC).

This is a full-time role working Monday-Friday with the offer of hybrid working once completed training.

Day to Day:

Managing a small team of people, fostering professional development
Setting clear and measurable objectives for their team, stretching individual performance
Delivering proactive performance management to their team including 1:1s, performance appraisals, training and coaching; and ensuring the team is upskilled/crossskilled to support the wider team
Working in collaboration with other Team Leaders and Managers to ensure consistency in approaches to line management
Making decisions in line with company policy and priorities
Completing all administrative tasks associated with line management, such as processing leave requests and return to work interviews, etc.
Leading by example, shows personal enthusiasm and support for and understanding of organisational objectives and goals acting as an effective role model for the team Workload management and enquiry handling
Regularly carrying out the assigning of daily workload to the wider team, ensuring SLAs are maintained
Proactively reviewing the team's workload and resource capacity on a regular basis, flagging any concerns to Managers and Heads of Group
Effectively motivating the team at both an individual and group level
Seeking to find efficiencies and improvements in the way we work, presenting their ideas and solutions to Managers
Effectively dealing with daily issues or complex situations which may occur, such as IT issues or unexpected resource gaps in the team
Supporting the Quality Manager with the delivery of our quality assurance processes (e.g. spotchecking, call assessments)
Delivering training according to individual and group needs
Responsible for the coordination, and where possible delivery, of new starter training

We would love to see:

Strong time management and organisational skills, with the ability to effectively manage their own and the team's workload, to meet deadlines and manage changing priorities
Ability to collaborate and add valuable input to ISG management discussions and initiatives
Excellent interpersonal, verbal and written communication skills
Ability to motivate at an individual and team level, and adapt their management and training styles accordingly
Strong analytical and decisionmaking skills
Ability to effectively identify and handle complex performance and behavioural issues
Excellent attention to detail
Highly IT literate, particularly in Word, Outlook, Excel, and creating reporting Person specification:
Solutions-oriented, deals with challenges head on, seeing them through to resolution
Ability to work autonomously, with demonstratable confidence with having tricky conversations and managing people
Strives for continuous improvement, using feedback as a positive tool for change
Driven by, demonstrates and proactively promotes our company values, actively demonstrates attitudes and behaviours that align with the values
Friendly and approachable
A cando attitude, flexible and able to adapt to changing priorities within a fastpaced environment
Passionate about excellent service delivery and customer service
Driven by improvements in others through coaching and mentoring
Confident decisionmaker, able to show empathy whilst also remaining pragmatic and adhering to company policies
Degree level qualification, comparable to Bachelor degree standard in the UK
Leadership and Management training (desired)

And for you:

25 days annual leave plus bank holidays, as well as an additional day off given between Christmas and New Year
Company pension scheme
Life assurance of 3 x basic salary for members of the pension scheme
Enhances maternity pay with years of service
Employee assistance programme
Annual discretionary performancerelated bonus scheme
Cycle to work scheme
Extra day annual leave with 5 years' service

If this sounds like the perfect role for you, then please contact Ciara at Juice Cheltenham for immediate consideration.

Job Types:
Full-time, Permanent

Salary:
£29,925.00 per year

Benefits: