Operations Lead - York, United Kingdom - MyHealth Group, York

MyHealth Group, York

Verified Company

York, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Operations Lead

Hours per week:37.5 hours per week

Location:
Any My Health Site (or remote with agreement)

Accountable to:
Practice Business Manager (PBM)

Background:
MyHealth is a large, semi-rural, dispensing practice caring for almost 19,500 patients. There are four practice premises across the area that cover three Local Authorities (CYC, NYCC and ERYC). MyHealth provide primary care services from each of the four sites, in line with GMS contractual requirements.

MyHealth is also a part of the York East PCN (Primary Care Network) which also comprises of Pocklington Group Practice and Elvington Medical Practice.

Together they look after nearly 45,000 patients covering a large semi-rural area to the East of York.

Job purpose:

To play a key role in co-ordinating and supporting the activities of the organisation by providing full administrative support to the PBM and the Practice in general.

Responsibilities:
(Including but not limited to other duties as appropriate to the role)

Payroll:

Carry out payroll for the practice on a monthly basis (following all processes from HMRC messages, starters, leavers, RTI etc)
Manage and rectify any payroll queries in an accurate and time sensitive manner
Ensure attention to detail and accuracy with all payroll duties
Update the ARRS portal each month and submit the return by the deadline
Run the monthly RTI submission and upload to HMRC
Submit pension figures through the NEST/NHS Pensions portals
Advise Finance/PBM of values for HMRC and pension payments

CQC:

Keep accurate logs of actions and delegate/cascade as needed
Ensure the practice is CQC compliant
KLOE, fundamental standards
Ensure actions are met in a timely manner
Stay familiar with all legislation through research and CPD
Liaise with relevant SMT/Partners with updates
Attend and contribute to meetings
Ensure information is shared and displayed for patient use
Maintain policies and procedures and ensure they are accurate and current

Health, Safety and Facilities:

Act as the responsible person for Health and Safety (with support from PBM)
Act as the responsible person for Infection Control and Prevention, working with the Senior Nurse (with support from PBM)
Act as a point of contact for reporting health and safety issues and follow appropriate protocols
Oversee the role of Business Support Executive to ensure audits are completed adequately
Manage the audit process and ensure admin tasks are completed timely and remain compliant by those involved

Reporting:

Complete a monthly report outlining practice performance, highlighting trends and understanding anomalies
Declare the practice Opel status to the ICB on a daily basis, ensuring this is a true reflection of practice capacity
Complete a weekly GPAS update to the LMC, ensuring this is a true reflection of practice capacity

Projects:

Act as a key person in project planning and discussions, demonstrating ability to lead and contribute
Support the SMT and PCN with achieving the maximum QOF and IIF achievement
Support the SMT in planning new projects and initiatives
Keep abreast of local planning and changes that may impact the practice. Ensure this information is reported so that SMT are aware and can plan accordingly
Ensure communication across the practice teams is robust and clear when a new initiative is put in place
Engage with staff and patients for ideas and suggestions
Actively support annual campaigns as required by SMT

General:

Support the Practice Business Manager as required upon request
Support the Partnership and SMT as required
Prepare / draft meeting agendas and supporting paperwork, as appropriate, ensuring that this information is circulated to the relevant individuals in good time
Minute meetings (some of which may be of a confidential nature) accurately and distribute in a timely and appropriate fashion
There may be a requirement to attend some meetings for minute taking both inside and outside of the practice
Arrange internal and external meetings, some of which may be of a sensitive nature, liaising with other staff as appropriate to set a mutually convenient time / date. This will include booking the venue, equipment, refreshments and any other necessary arrangements
Assist with planning and organisation of the staff conference and learning events, workshops including CQC and study days for individuals or groups, covering all aspects of the event from start to finish, attending unless deemed unnecessary
Establish and maintain efficient office systems, particularly filing, and retrieving information including the management and destruction of old files where relevant
Make a positive contribution to the practice team and undertake any necessary duties (including covering for colleagues) to ensure a firstclass service is provided to all internal and external customers
Support the practice